Vizeum Melbourne - Communications Solutions Director

Summary about this job

Detail information about job Vizeum Melbourne - Communications Solutions Director. Terms and conditions vacancy

• Accountable for the management of client relationships
• Build and maintain successful working relationships with DAN companies
• Manage stakeholder expectations

The Client Solutions Director is accountable for the leadership of best practice client leadership and business solutions across all aspects of the Vizeum (DAN) product and service in order to retain and grow business with existing clients and attract new business – driving revenue and PBMC.
  
The CSD reports into the General Manager, and is an active member of the Leadership Team, driving to achieve Vizeum’s broader business objectives and cultural ambition (RWTB). 
  
The CSD has primary responsibility for ensuring client service delivery/performance, through the consistency and quality of our client business solutions, client health, new business acquisition, revenue and profitability.


Key Accountabilities

• Drive true trusted advisor status with key client decision makers, that creates loyalty and positive working relationships. 
• Quality strategic and performance led decisions that deliver real business solutions to Vizeum and clients. 
• Responsible for managing a high performing agency product and service from all areas of Vizeum (DAN). 
• Deliver the highest levels of client satisfaction. 
• Drive collaboration and real value for both Vizeum, clients and partners alike.
• Positive commercial growth (revenue) and profit (PBMC) for Vizeum (DAN), ensuring adherence to group policy/process. 
• Lead and mobilise the collective Vizeum (internal/external) team in creating outstanding marketing solutions for our clients business growth.
• An active member of the SLT, develop, motivate Vizeum’s high performance team in achieving Vizeum’s broader business objectives and cultural ambition (RWTB). 
• Drive our reputation as a market leading provider of standout client service and executional excellence. 
• Direct all aspects of client satisfaction ensuring our overall performance is of a consistently high standard. 
• Work with existing and new clients clients to understand their business/marketing needs and lead project workflows across multiple stakeholders.
• Build and maintain successful working relationships with DAN companies and other partner businesses that deliver solutions to Vizeum clients. 
• Ensure that Vizeum’s  clients interests are championed throughout the business.
• Lead the deployment of effective L&D programs as it relates to the Vizeum approach, way of working and product standards.