Customer Success Coordinator
Come join News Xtend where you'll be responsible for the successful performance and retention of digital advertising campaigns
Summary about this job
Other
Company: News Corp Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-5061-4533
Fax: +61-7-4545-2139
E-mail: n\a
Site: n\a
Detail information about job Customer Success Coordinator. Terms and conditions vacancy
Who we are
We are news. We are sport. We are lifestyle. We are News Corp Australia.
The nation’s most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news, sport and lifestyle brands such as The Australian, FOX SPORTS and delicious, we lead the way with an offering of digital marketing solutions. At News Xtend, we work hand-in- hand with our customers to understand their needs and offer a range of digital marketing solutions to enhance their digital footprint.
With the breadth of digital solutions and personalised service, our passionate News Xtend team builds customised digital marketing solutions which reach audiences on any device using platforms such as the local paper's website, Google, Facebook, YouTube & many more. Our News Xtend products include display advertising, retargeting, SEM, SEO, social, video and email, enabling our clients to take control of their advertising to deliver results for their business.
What’s the job?
Reporting to the Campaign Management Team Leader, this role is responsible for the successful performance and retention of digital advertising campaigns to our customers nationally.
With the customer at the forefront of all you do you will closely monitor success metrics and conduct regular reviews with customers and manage reporting. You will closely monitor success metrics and conduct regular reviews with customers and manage reporting. Your business acumen will help you identify opportunities and influence sales for future business.
Working with fulfillment and delivering efficient and intuitive solutions will really test your knowledge and excite you. You will identify potential campaign issues and flag this before customer is lost, proactively deliver customer solutions whilst responding to customer queries in a timely manner.
Who you are
You will bring a great level of positive energy and support to our fast-paced team, deliver across multiple deadlines, possess a high level of internal and external customer service skills and have strong organisational skills and attention to detail.
You are analytical and enjoy the challenge of making the complex simple. You will build great working relationships with our digital specialists, sales teams and fulfilment teams.
Exposure to digital marketing will be an advantage, otherwise a hunger and will to learn at speed will be highly regarded as full training will be provided.
Customer-centricity is an absolute MUST and a ‘can do’, positive and flexible attitude is needed to be successful in this role as you will be working as part of a team set to achieve big results!
What’s next?
This full time role is based in our lively Surry Hills office in Sydney. There’s an on-site gym, coffee on tap, and plenty of restaurants, cafes and bars nearby to keep your work/life balance healthy. We offer competitive employee benefits, a fun, fast-paced working environment, and excellent opportunities for growth and development.
To apply or find out more about careers with us, see newscorpaustralia.com/careers.