L2+ tech; MSP Experienced Help Desk Champion
Bring your tech mojo and join our high performance and fun team servicing great small business clients both remote and onsite.
Summary about this job
Help Desk & IT Support
Company: Mosaic IT Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-4431-8699
Fax: +61-7-7736-5425
E-mail: n\a
Site: n\a
Detail information about job L2+ tech; MSP Experienced Help Desk Champion. Terms and conditions vacancy
We currently have a vacancy in our St Leonards / Sydney office for a great communicator who enjoys direct support contact with clients in a full time position.
Your primary responsibility as a Service Desk Technician involves providing 2nd and 3rd level desktop and server support across a number of sites and platforms.
Essential Credentials and Experience
• Ability to manage & support Microsoft Server environments including Active Directory
• Microsoft Exchange
• Office 365 Working Knowledge
• Good knowledge and experience in Microsoft Office applications including Word, Excel, Outlook etc
• Good understanding of Microsoft networking technologies including DNS, DHCP, Group Policies, etc
• Solid understanding of TCP / IP, Routers, Firewalls and ADSL technologies.
• Sound fault finding and troubleshooting methodology (we'll test you on this)
• Ability to support Antivirus, Backup, Internet, and Remote Access solutions
• Minimum 2 Years experience in a similar role providing desktop and server level support
• Ability to follow processes and procedures
• Experience in a helpdesk role in MSP environment would be highly regarded.
• Experience with PSA software. Connectwise experience would be highly regarded.
Desired Credentials and Experience
• Industry certifications such as COMPTIA A+, MCP, MCSA / MCITP
• Smartphone technology including ActiveSync.
• VPN / WAN / Firewalls
• Network Storage Solutions - SAN, NAS
• Microsoft Azure and On-Premise Server experience
• Microsoft Hyper V
• Mac OS X
Personal Attributes
• Professional presentation with strong verbal and written communication skills critical
• Be customer focused and have a commitment to quality service and delivery
• Strong troubleshooting skills and attention to detail are essential
• Able to work well independently and as a team member
• Ability to take ownership of service tickets and bring to resolution within SLA timeframes,
• Excellent customer service and telephone etiquette
• Team player
• Desire for continuous professional development through continued training and education.
Only apply for this role if you have a minimum of 2 years experience providing desktop/server support, have a can-do attitude and meet the essential credentials and experience outlined above.
If this role is of interest, please email your resume to [email protected] in confidence