Desktop Support Engineer

Summary about this job

Detail information about job Desktop Support Engineer. Terms and conditions vacancy

About the business

Frontline Services is a fast-growing, dynamic and agile company delivering ICT services, from idea to outcome. These include business and IT consulting, program and project execution, ICT managed infrastructure services, technical services and IOT solutions.  Our clients are national and international organisations in a variety of industries, including oil & gas, mining, hospitality and care.

Because of continued growth, Frontline Service now requires an experienced Desktop Support Engineer to join our team.  

This full-time position is based at the client’s offices in Brisbane, with occasional mine site visits as required.

About the role

Reporting to the Client Service Delivery Manager, you’ll be responsible for providing desktop support to staff at our client’s Brisbane CBD head offices as well as remote support for staff located at our client’s coal mine located in central Queensland.

The role will require occasional site visits to backfill the dedicated mine site desktop support engineers.

Description

Key Duties:

• Provide front line support for end users across all levels of the client’s business
• Manage hardware, software and application assistance and enquiries
• Analyse, test, repair and document hardware issues, including but not limited to network, desktop and laptop support, printers and smart-phone technology
• Break-fix, troubleshoot and resolve desktop software issues
• Prioritise and categorise end user requests through our ticketing system and maintain ticket status data in a timely manner

To be successful you will, ideally:

• Possess excellent client service skills
• Be comfortable and competent communicating with stakeholders and users across all levels of the client’s business.
• Demonstrate sound experience in supporting desktops and servers in a Microsoft environment
• Have a relevant IT qualification
• Have a current driver’s licence
• Be able to pass site medical and drug and alcohol tests if required.

The position is full-time and we provide the successful person with the following benefits and career opportunities:

• Training and certification
• Flexible working conditions
• Opportunities to work on projects
• Advancement in our rapidly growing company

This is your chance to build on your career with a company that truly believes it's all about working smarter, not harder. 

Please click the Apply to this Job tab to submit your CV and details to the company for review.