Contact Centre/Support Operator
TOMRA Collection Services have an urgent requirement for a Contact Centre/Helpdesk Operator to work in our St Leonards office on a part time basis
Summary about this job
Help Desk & IT Support
Company: TOMRA
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-8-4662-5722
Fax: +61-8-8309-8310
E-mail: n\a
Site: n\a
Detail information about job Contact Centre/Support Operator. Terms and conditions vacancy
About Us
Our parent company TOMRA is the inventor and the world's leading manufacturer of reverse vending machines (RVMs) with over 80,000 installations worldwide. We are involved in container deposit schemes in Europe, North America and Australia collecting and recycling more than 35 billion containers a year.
Our cloud-connected and digitally-enabled RVMs allow consumers to collect refunds on their bottles and containers via electronic payments, discounts and vouchers -- or to donate to charities of their choice. More at www.tomra.com. Here in NSW, TOMRA and its joint venture partner Cleanaway have won the exclusive right to operate the NSW Container Deposit Scheme 'Return and Earn' that will begin operating on 1 December 2017. As part of the scheme, TOMRA Collection Pty Ltd will roll out a network of over 200 reverse vending machine 'kiosk' installations. While there will be other components of the scheme, TOMRA's RVM kiosks will be located mainly in shopping centre car parks.
About the Position
This is a part time role, approximately 30 hours per week, however, there is opportunity for full time work. Our contact centre is operational between the hours of 7:00 am - 10:00 pm, 7 days per week.
The objective of the position is to support and follow up TOMRAs reverse vending machine installations online and via calls. You will be required to interface with our partners, shopping centres who host the installations, technicians and users of the system.
You will be located in the TOMRA Sydney office.
The position, based in our St Leonards office from November is to monitor our systems throughout NSW via remote login to minimise incidents, and keep the systems maintained as a preventative measure.
The main duties of the position include:
- Answer calls from partner locations (retailers)
- Provide hotline technical support to partners and colleagues in the field
- Monitor systems and run diagnostics via web based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Preform configurations and changes to the machines remotely online
- Deliver a professional level of service at all times
About the Person
First and foremost, we are looking for people who can represent TOMRA and take pride in what they do as well as being accountable for their actions. That means making sure our equipment is always working well and is available to our customers. It also means building strong customer service relationships with our partners who are hosting the equipment. Ideal candidates past history will demonstrate: professionalism, reliability and a sense of pride in what they do.
We are also looking for candidates with the following skills and experience:
- Previous experience in Customer service
- Analytical mindset
- Good time management skills
- Advanced communications skills
- Excellent customer service skills with personable nature
- High attention to detail
- Adaptability
- Solution and result driven
- Process driven
- Competent with technology
- Capable at managing multiple stakeholder expectations
- Thrives in a fast-paced environment
This position could provide you with an opportunity for career growth with a global leader.
Sorry, no agencies or outsourcing providers