Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• 50 + calls a day
• Must have large volume Level 1 Support experience
• Start ASAP

Contract opportunity for a Service Desk Analyst opportunity to join on a 6 month contract based in the South Eastern suburbs. 
 
Key responsibilities of your new role include:

• Ensure Service Desk maintains a high standard of customer service
• Provide 1st level support
• Follow all specific procedures as outlined by Team Leader
• Administer routine administrative functions and provide reporting as required
• Remain technically proficient across range of changing technologies
• Identifying and utilising internal sources to assist in the resolution of logged issues
• Provide technical advisory service to internal and external customers and staff
• Roughly 50 calls a day

To be successful in this role you will possess the following skills and experience:

• Minimum 12 months proven experience in customer service / helpdesk role
• Experience in ITIL
• Experience supporting Microsoft Office Suite
• Experience supporting Microsoft Windows XP Operating System
• Exposure to Windows, Exchange, Active Directory
• Exceptional communication skills

We are seeking a self starter with ample amounts of initiative and EXCELLENT COMMUNICATION SKILLS, the ability and thorough understanding of the Technical side will ensure your transition into this position is seamless.
 
Express your interest to Joseph Petrovski on 03 9236 7799 or by clicking the 'Apply Now' button below.