Desktop Support Officer
Provide day-to-day IT support for internal clients and assist in the application of IT processes.
Summary about this job
Help Desk & IT Support
Company: NEXTDC Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-9744-9565
Fax: +61-3-7828-4234
E-mail: n\a
Site: n\a
Detail information about job Desktop Support Officer. Terms and conditions vacancy
- Join Australia’s fastest growing and most innovative technology company
- At NEXTDC we create new ideas that continue to shape the industry
- Work with a collaborative, innovation, friendly team
Company Description
NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be eleven, data centres in five capital cities.
At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development. Our Culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company.
Our Values help to define our culture. They're not words on a page, they're the behaviours and skills that are valued in team mates. We live our values of Straight Talk, Customer First, Frugal not Cheap, The Pursuits of Excellence, Bright Ideas and One Team each and every day.
Job Description
In this role as a Desktop Support Officer, you will provide day-to-day I.T support for internal clients and assist in the application of IT processes, whilst delivering quality and consistent customer service. In this role, your day-to-day duties will include:
- Log, track and close IT service requests.
- Respond to client IT queries.
- Management of key business applications (Windows 10, Office 365).
- Management of mobile devices (Apple, Android and Windows handsets).
- Remote and desk site user support.
- Arrange and set up IT requirements for new starters & existing NEXTDC staff.
Qualifications
To be successful in this role, you will have exposure to Microsoft and Mac client systems, strong troubleshooting skills and providing exceptional customer service skills.
You will also have 3+ years in a technical customer support role and also have a degree in IT and/or similar desirable industry qualifications.