Help Desk Support Officer
This role is responsible to provide technical and educational support to clients and general support with information services.
Summary about this job
Help Desk & IT Support
Company: Modis
Location: Brisbane
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-5353-3761
Fax: +61-8-8871-4593
E-mail: n\a
Site: n\a
Detail information about job Help Desk Support Officer. Terms and conditions vacancy
- Competitive Rates
- Government Agency
One of our premium clients based in Brisbane is looking for a highly experienced and committed Service Enablement Officer. This role is responsible to provide technical and educational support to clients and general support with information services. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.
Skills and Experience
- Experience in providing first and second level support for user technologies, personal productivity tools and business systems, and wireless and wired network services.
- Demonstrated problem solving and negotiation skills, and ability to work and share knowledge and expertise in a team environment.
- Effective interpersonal and communication skills with a demonstrated client service ethos.
- Demonstrated knowledge of Windows 7, Microsoft Office/Exchange/ and user computing hardware (PC, smartphone, tablet).
- Knowledge of ITIL, Cisco networking, SharePoint, Microsoft Windows Server/directory services (Active Directory), would be advantageous.
- Provide service request fulfillment including moves/add/change for PCs, tablets and phones and access control requests.
- Provide high level, professional and technical knowledge and advice to assist other Service Desk staff members
- Assist in development and publishing of online user materials supporting the services of the Information Services to the Office.
- Assist in the administration and delivery of information technology related training and development.
- Assist in the development, maintenance and documentation of information technology systems.
Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong desktop support skill set to this organisation.
For more information on the role, please contact Payal Seth on 07 3000 1563 or emial [email protected]
“Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds”