Senior Deskside Support Engineer

Summary about this job

Detail information about job Senior Deskside Support Engineer. Terms and conditions vacancy

• Iconic, multi-award winning Australian brand
• Opportunity to work collaboratively across the company with multiple teams and channels
• Dynamic team culture that fosters growth and development

As one of Australia’s most innovative and well-recognized brands Aussie has been changing the face of home finance for the past 25 years. Our vision is to be the best home loan provider on the planet.

About the opportunity?

We have an exciting opportunity available for a Senior Deskside Support Engineer to provide senior frontline support to the Aussie team using a multi-channel approach (walk-up, phone, email and web chat). You will provide deskside and remote hardware, software and application support to all users, including escalated incidents from the Broker Services Centre, with a particular focus on Office 365 and EM+S related issues.

Reporting to our Senior Manager, Workplace Technology you will:

• log, categorise and prioritise any cases raised directly by the Corporate team through the walk-up methods
• perform Level 2 support activities, including request fulfilment, for Corporate devices, in-building technology, collaboration facilities and telephony
• perform Level 2 support activities for Broker devices, including both SOE and BYO devices
• escalate cases to other technical teams or external partners as necessary, maintaining appropriate follow-up and case ownership.

About you

Our mission at Aussie is to make our customers and our team feel Safe, Smart and Special in all our interactions. We see the importance of recruiting talent aligned to these values and are looking for a Senior Deskside Support Engineer who demonstrates:

• extensive experience in providing Deskside or EUC support functions; including on-site and remote support or similar experience supporting user environments above 1000 seats 
• experience within structured case management frameworks and processes, including incident/request management, service level adherence and escalation management
• post-secondary certificate in Information Systems, Computer Science or related discipline
• experience with the disciplines, principles and challenges of both managed operating environments and BYOD environments
• problem management techniques, root cause analysis methods and continuous improvement frameworks.

Our culture

At Aussie we value our people and offer a friendly and welcoming place to come each day. Every morning our people are welcome with a seasonal breakfast, including T2 Tea, and Campos Coffee in Aussie Johns Café. It is a great way to start the day and mingle with people from other departments. Our work environment is Agile, fast paced, and we are open to new ideas and ways of improving ways we work.

In return Aussie values offer:

• a safe, smart and special culture
• fun by enjoying our work and celebrating our success together
• integrity and honesty in all our interactions.

Please note: Applicants must be willing to undergo Employee Due Diligence checks as part of the recruitment process.

If you are interested in this opportunity, please apply now!