Unified Comms Technician

Summary about this job

Detail information about job Unified Comms Technician. Terms and conditions vacancy

• Telecommunications Company
• Awesome company benefits
• Opportunity to be part of a growing company

We’re looking for switched on, energetic and highly motivated individuals eager to work in a fast paced and close-knit team. We want go getters with fresh ideas who are looking to make a difference and help the team here at Vocus in our efforts to become the Most Loved Telco.
 
We now have an opportunity for a proactive, technical and customer focused individual to join our Unified Comms team where you’ll be part of the frontline team helping our resellers with their Broadsoft Hosted PBX and SIP Trunking services. This is a great opportunity to further your VoIP skills in a Service Provider environment that has cutting-edge Unified Communications infrastructure.


A bit about the role

As a Unified Comms Technician, your core interest will be technology focused with a passion and commitment to learn and develop your technical SIP and Hosted telephony knowledge. Initially you will master the ins and outs of Unified communications feature sets and capabilities before moving on to the resolution of more technical faults. You will deliver superior customer experiences by effectively managing customer incidents and requests, liaising with our resellers via phone and our advanced ticketing system. We always maintain the highest levels of professionalism and customer service. Our Unified Comms team will be there to assist when required and will always ensure your knowledge and capabilities are continually developed.

Skills and Experience

• Excellent written and oral communication skills coupled with a customer service orientation
• A technical focus with the eagerness and ability to learn and develop new skills
• High level of initiative to identify and resolve customer issues
• Organisational skills and the ability to manage conflicting priorities
• Ability to work individually and as part of a team
• An understanding of SIP protocol and VoIP technology – Broadsoft experience an advantage
• Knowledge and/or exposure to IP Networks including routing and switching technologies

Desirable attributes

• Exposure to a Service Desk environment and working with a ticketing system
• CCNA or equivalent
• Proficiency in Linux desirable
• An understanding of emerging technologies in the communications sphere and their potential commercial applications

Vocus is about continually improving to be the best and having fun on the way there. We work hard and we play hard. There is no dress code and we give you a day off on your anniversary.

If you are keen to jump on our boat and make it go faster, click on the link below and get busy on your resume and cover letter and apply to the company that wants to be the most loved Telco!