Level 2 Onsite Support Specialist

Summary about this job

Detail information about job Level 2 Onsite Support Specialist. Terms and conditions vacancy

• Great company, great brand, great people
• Work with the world's leading brewer
• Join a supportive team

About CUB

Carlton & United Breweries (CUB) is one of Australia’s most iconic companies. We locally brew some of Australia's most famous beers including Victoria Bitter, Carlton Draught, Pure Blonde, Great Northern, Matilda Bay and ciders including Strongbow, Mercury and Bulmers, as well as distribute some of the world’s leading international brands including Corona, Stella Artois and Budweiser.

Joining CUB, you are opening up a world of career possibilities. We are a part of AB InBev, the largest and only truly global brewer selling over 400 brands across 100 markets and employing 200,000 people. Our Dream is to bring people together for a better world. We are committed to driving growth that leads to better living for more people in more places and focussed on bringing people and cultures together through our brands and experiences.

The Role

We are seeking driven, proactive and technically minded Onsite Support Specialists. This is a high volume, fast paced role, your responsibilities will be:

• Providing phone and face to face support to internal staff (printers, connectivity etc)
• Installation and configuration of IT systems for end users, ensuring adherence to Standard Operating System (SOE) and all relevant software required by the user is approved and installed
• Ensure end users have functioning IT equipment permitting them to perform daily tasks and workloads
• Management of users accounts in Active Directory for joiners, movers and leavers
• Prioritise and manage call queues to achieve the best outcomes for both the Client and the business
• Use procedures and toolsets to maintain open communications with end users

Who you are

To be successful in this role you will have:

• 2-4 years’ experience working within a high volume, fast paced, desktop support environment with knowledge of incident resolution for mobile devices, PCs, Laptops, MACs, Printers and LAN equipment
• Knowledge of Microsoft products ( Office Suite) and citrix applications  
• Strong customer service and communication skills
• Strong analytical and problem solving skills
• The ability to build and manage relationships and influence effectively across all levels
• Proven ability to work under pressure and work autonomously
• Some travel to Yatala and Heathwood will be required.
• Tertiary qualification in technology related field and/or  ITIL certification

What we offer

Learn on the job. Jump in at the deep-end. Dream big!

At CUB, our greatest strength is our people. We recruit people who can be better than ourselves and retain people by allowing them to grow at their own pace, providing training opportunities and offering a safe environment where they will be rewarded for their contributions. To learn more, visit cub.com.au.

Join one of the world’s largest consumer packaged goods companies where opportunity awaits. Apply now