Siebel Application Support Specialist
Fantastic opportunity for an Application Support Specialist to showcase their Siebel expertise in this pivotal role.
Summary about this job
Help Desk & IT Support
Company: DXC Technology Australia Pty LTD
Location: ACT
Work type: Full Time
Salary: n\a
Phone: +61-2-3258-6584
Fax: +61-3-9321-8009
E-mail: n\a
Site: n\a
Detail information about job Siebel Application Support Specialist. Terms and conditions vacancy
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
Located in Brindabella Park, an opportunity now exists for a Siebel Application Support Specialist to join our dynamic team who support our largest Federal Government account. As a Siebel Application Support Specialist, be responsible for Siebel technical administration, support, maintenance, and deployment activities.You be a self-motivated and tenacious team player who has experience in Application Support having worked with Siebel and in the IT support space.
Key Responsibilities:
- Deploy, configure & maintain Siebel environments in pre-production and production environments;
- Troubleshooting high level Siebel issues for the client including Siebel server configuration, integration with 3rd party applications and infrastructure services;
- Assisting with Siebel system documentation;
- Providing high level of customer service;
- Managing incidents within SLAs;
- Executing system changes through a controlled and managed manner;
- Deploy Siebel environment configuration changes in response to applications issues/incidents;
- Develop & maintain scripts for supporting automated Siebel deployment activities in multiple environments;
- Deploy reference data migrations from pre-production to production environments;
To be considered for this role you must possess the following key skills & experience:
- Demonstrated experience in an IT Service Desk or Desktop Support role with broad exposure to service management processes;
- Demonstrated experience in the resolution of Siebel technical issues;
- Demonstrated knowledge and exposure to Siebel environment architecture;
- Experience deploying and maintaining Siebel environments;
- Experience with Siebel product installs, upgrades, and implementing version control and migration processes
- Experience supporting and troubleshooting enterprise level Siebel implementations and/or customer relationship management systems;
- Strong communication and customer service skills;
- Familiarity with IT security best practices and privacy of customer data;
Desirable Skills that will be highly advantageous:
- Certification in information technology disciplines;
- Certification in ITIL V3 Foundation;
Due to Federal Government client requirements, applicants must currently be Australian Citizens and be eligible to gain a Baseline Security Clearance. Candidates must also demonstrate flexibility and be willing to work outside of business hours including nights and weekends as per an on-call roster.
Trust, Transform & Thrive with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies