IT Service Manager, Service Desk
Be apart of an innovative team delivering a Modern Workplace environment Showcase your operations & service management skills!
Summary about this job
Help Desk & IT Support
Company: BAI Communications
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-9718-4220
Fax: +61-8-7378-7789
E-mail: n\a
Site: n\a
Detail information about job IT Service Manager, Service Desk. Terms and conditions vacancy
- Be apart of an innovative team delivering a Modern Workplace environment
- Showcase your operations & service management capability
- Chatswood Location
About Broadcast Australia
Broadcast Australia (a BAI Communication company) stands at the forefront of broadcast transmission in this country, responsible for delivering television and radio services for Australia's national broadcasters since 1928. We own and operate one of the world's most extensive transmission networks. Our network operations center monitors the sites in metropolitan, regional and remote locations supported by a specialist team of field resources.
About the role
This key role will lead a team in the management of the technology service desk, end user services and the workstation platform. Further you will engage with CIO, members of the IT Team, vendors to ensure best practice and positive outcomes for the business.
You will be an advocate in providing support to the transformation underway in the business to deliver a Modern Workplace to change the shift in mindset from technology management to service management.
Key to your success will be your ability to drive standardisation and automation of operational processes, procedures and integrity of the security environment.
Key Responsibilities:
- Provide strong leadership to the team to navigate the transition to a modern environment with a service-oriented approach
- Management of the day to day maintenance and operation of the end user environment
- Resource management and planning across the Service Desk team; understanding commitments and capacity, regulating the flow of work into the team, and prioritising tasks
- Vendor management of service providers, ensuring objectives/key results are achieved and value obtained
- Implementation of ITIL Service Management into the Service Desk team, developing a capability that aligns to the operational, governance, and risk strategy
- Provision of effective risk management through identification, assessment, prioritisation and remediation
- Maintenance of documentation for the Service Desk environments and procedures
- Ensure operational processes and support considerations are addressed during service transition
- Provide after-hours incident management and support in the event of system outages
Skills and Qualifications
- Extensive experience in Service Management including previous experience managing and leading a Service Desk team
- ITIL Service Management
- University Degree or equivalent
- ITIL Intermediate certification
- Strong experience in Windows 10, Active Directory, Systems Centre, Windows Security and Office 365
- Desired: formal qualification in Microsoft Desktop technologies
- Desired: formal qualification in Security or Risk Management
Why work for us
We believe there is strength in diversity and opportunity through inclusion. We are commitment to a culture where different perspectives, experience and backgrounds are valued which supports everyone to achieve their potential.
If you're motivated and excited about being part of this highly capable team, you'll fit right in. You'll thrive in a complex and exciting environment.
Additionally, you will receive a competitive salary, bonus scheme and corporate benefits.
If you have the skills, experience and attitude for the role, please submit an application. Our process consists of several steps including a face to face interview. We will be in contact with you at the end of each step to keep you up-to-date with the progress of your application.