Support Engineer - Level 2

Summary about this job

Detail information about job Support Engineer - Level 2. Terms and conditions vacancy

• Salary + overtime + performance bonus
• Company Car
• Career progression opportunities available

Support Engineer – Level 2
Brisbane South – Managed Service Provider

Salary + overtime + performance bonus + excellent career development and training. Set hours, no weekend working, great environment. 
 
My client is a leading IT service provider based on the south side of Brisbane. They are passionate about delivering excellence in technology solutions, their dedicated team places client needs at the heart of all they do. They value reliability, ownership, communication and teamwork, and provide an engaging work environment with a fun and social team culture.
 
They are currently seeking a Level 2 Support Engineer to join their rapidly expanding team.

The successful applicant will have a minimum of 3 years’ experience in a similar industry role and enjoy working with clients in a variety of industries.
 
The Role

• Provide remote technical support and problem resolution
• Support a diverse range of platforms and technologies
• Troubleshooting, provisioning and support of internet services
• Project management
• Completion of documentation in job tracking applications

 Required

• Experienced onsite engineer with solid Level 2 skills
• Experience with an IT Managed Service Provider is an advantage
• Strong troubleshooting skills
• MS Server Technologies – including Server 2008/2012; SBS; AD; DFS; DHCP; DNS; TS/RDS
• VMware and HyperV – setup and administration
• Exchange 2007-2013 and Office 365 – migrations, installation and management
• Backup and Recovery – Veeam, ShadowProtect, BackupAssist
• Desktop support – OS and business applications

 Desirable

•  SQL
• SharePoint
• Citrix XenApp

Personal Attributes  

• Strong verbal and written communication skills
• Self-motivated and the ability to work independently with minimal supervision
• Ability to work effectively in a team
• Commitment to the delivery of quality service
• Ability to communicate effectively with clients