Network Administrator
We're an IT Support Services company looking for a customer service focused Network Administrator with Level 2/3 experience to join our growing team.
Summary about this job
Networks & Systems Administration
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-9854-1290
Fax: +61-8-5530-3465
E-mail: n\a
Site: n\a
Detail information about job Network Administrator. Terms and conditions vacancy
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Established IT Solutions company located in Blackburn, VIC
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Strong Customer Service delivery of IT support and advice
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Competitive salary on offer
About Us
We are an established IT Support Services company with a team of experienced, customer service focused and dedicated professionals. Over the past 20 years, we have provided quality IT consulting services to over 150 Australian organisations. Our team offer solutions, support and general advice to our clients with a strong focus on customer service to ensure our customers have a great experience - every time.
Due to recent growth, we are looking for an experienced Network Administrator to join our team.
The Role
The successful candidate will have experience in a Level 2 support position in a time & billing by hour/project environment. You will be assisting our clients to manage and support their ICT environment which consists of a range of technologies, such as
- MS Windows Server technologies
- Virtualisation & Cloud technologies
- System installations, upgrade, migrations and fault finding
- Microsoft Office 2010, 2013, 2016 and 365
- Network technologies including LANs, WANs, VPNs, TCP/IP and VOIP
- Desktop hardware/software and wireless
Your primary focus will be facilitating escalations and their resolution, as well as coaching and mentoring the junior support team. You will be involved in the implementation of new technologies as well as continuous improvement of the existing environment. Reporting to the Manager of Service Delivery, this role is predominantly based in our Blackburn office however an expectation is that you will spend portions of your time at customer sites within the Melbourne metro area.
Experience and Skills
Our successful candidate will have specific qualifications, skills and experience, including:
- Bachelor's Degree in Computer Science, Information Technology or equivalent.
- Ten or more years of experience in the IT industry in the area of client service and support with multiple clients across multiple industry types. You will demonstrate your ability to handle a range of concurrent jobs and changing priorities in high pressure situations.
- Experience in a small IT Services provider.
- Extensive experience with level 2 escalations.
You'll be an expert in:
- System installations, upgrade, migrations and fault finding
- Microsoft Windows and Office Suite (2003 onwards)
- Microsoft Windows Server and related roles/features (2003 onwards)
- Computer Networking (routing, switching, wireless)
You'll have a moderate level of exposure to:
- Virtualisation – Hyper-V/VMWare
- Cloud technologies – Office 365, Azure, AWS (Amazon Web Services)
In addition to those technical skills and qualifications:
- A very strong focus on customer service.
- Excellent written communication skills and a demonstrated ability to write reports and proposals.
- An ability to communicate well in written form in order to respond to emails and write proposals.
- Clear verbal communication skills.
- An ability to convey technical information to our customers in simple language they will easily understand.
- Skills, discipline and motivation to work independently and part of a team.
- A supportive work style, to step in and help his/her team members when required.
- Problem solving ability with the self-motivation and confidence to take action for their customers.
- Flexibility to work on-call (outside of business hours) when required and when the team schedules system updates.
- Current Victorian drivers licence and own car.
Candidates will be required to complete a Victorian Police Check.
The position is based on a standard 38-hour week however after-hours work can be considered to be a part of the job which, along with travel, will be compensated. An attractive remuneration package will be created for the suitable candidate.
Apply
Does this feel like a good fit for you? Apply today!
Please submit a cover letter outlining your suitability for the role together with your CV. Applicants are required to complete some questions as part of the application process.
Our recruitment is handled by an external contractor, Nicole Jones, and you may contact Nicole with any enquiries at [email protected]