Senior Technical Support Engineer - Level 3
Seeking an experienced Senior Systems Consultant to join our dynamic team in the Artarmon, NSW Office.
Summary about this job
Help Desk & IT Support
Company: MicroChannel Services Pty Ltd
Location: Sydney
Work type: Full Time
Salary: NO
Phone: +61-3-1523-8185
Fax: +61-3-4751-8902
E-mail: n\a
Site: n\a
Detail information about job Senior Technical Support Engineer - Level 3. Terms and conditions vacancy
MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large companies. Founded in 1995, MicroChannel has 280+ employees and 1400 customers located across Australia and Asia-Pacific regions. We sell and support world-class products from leading vendors, covering a full range of end-to-end operational and back-office technology solutions. With offices in Sydney, Melbourne, Brisbane, Singapore, Jakarta, Kuala Lumpur and with over 60 Awards received from MicroSoft, SAP, Sage, IBM and other global companies, MicroChannel is one of the leading and most respected business technology solution providers in Australia.
Job Summary
The Senior Systems Consultant provides dedicated support to MicroChannel’s important clients. The time is dedicated to the clients, and provide service to them with desktop and server support, network troubleshooting, project deployments and expert advice.
You will be intimately involved in the client’s business, understanding its goals, processes, procedures and people, and are seen as a trusted and valued advisor. Must be able to attend account meetings, hold training for staff, and help develop the IT strategy.
The role will be based in our Artarmon NSW office, but you would spend a good deal of your time on the cusotmer's site to complete work and provide support.
Key Job Responsibilities and Tasks
The main responsibility will be to focus on customer satisfaction and the ability to work cohesively in a team environment.
You will also need to have the following experience:
- Troubleshooting desktop and server problems for customers (Level 2\3)
- Maintenance and support of server hardware and software
- Update and document changes to client networks
- Effective communication with customers, ensuring they always have a clear understanding of technical issues and their resolutions
- Follow company processes, industry best practices and internal procedures
- Ensure that client cases are being closed and falling within their assigned SLA’s
- Consulting with clients around the IT Technology space
- Deploying both Cloud and on Premise based network solutions
- At least 8 years in a Microsoft Technology support role
- Past experience in an MSP outsourced environment
- Experience in supporting and troubleshooting Microsoft Windows server and desktop operating systems
- Experience in Office 365
- Experience in Microsoft Azure
- IT related tertiary education
- Microsoft Certified Solutions Expert (2012 or higher)
- Network troubleshooting experience
- Competent with DNS, Internet, Routing and network troubleshooting
- Excellent knowledge of server hardware (products and troubleshooting)
- Experience in Firewall technologies