Business Analyst - Business Operations and Strategy

Summary about this job

Detail information about job Business Analyst - Business Operations and Strategy. Terms and conditions vacancy

• Join the Expedia Group and work for one of the worlds largest Travel companies
• Fully stocked kitchen with free food, drinks & catered lunches every Tuesday
• An inventive culture where you can bring your ideas to life at a global level.

HomeAway is part of the Expedia Group family of brands. We are a world leader in the holiday rental industry with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect beach house, cottage, or apartment for any getaway.

Our mission is to make every holiday rental in the world available to every traveler through our online marketplace and we're committed to helping families and friends find the perfect holiday rental to create unforgettable travel memories together.

The opportunity

Do you love solving problems with data? How about travel? Want to be part of a diverse team where all of that comes together? Want a chance to drive an extraordinary experience for travelers by connecting them with millions of holiday rental properties?

If so, then HomeAway has a Business Analyst role in Customer Experience available and we want to talk to you! In this role you will apply your operational and analytical knowledge to champion improvement strategies for the Customer Support team.

Your responsibilities

• Analyze and break down complex problems facing our customers using data from internal and external sources
• Continually look for new ways to evaluate data and follow trends to discover actionable opportunities to increase efficiencies and improve the customer experience
• Develop data analyses and visualizations to unlock business insights and monitor progress
• Be a proponent of our test and learn culture by enabling and supporting experimentation
• Partner with internal teams to triage issues using lean six sigma frameworks
• Gather and document business requirements from Customer Experience teams and socialize with our product and technology teams
• Analyze customer contact data across channels to extract contact patterns, correlations and process improvement opportunities 

The ideal profile

• You are an inquiring mind with the ability to recognize inefficiencies and challenge the status quo
• You enjoy structuring and work on data exploratory problems, using innovative approaches, creative solutions and data visualization skills
• You have a real passion for statistics, probabilities, and logical problem solving on business process challenges
• You demonstrate creativity when collecting and translating business requirements into technical requirements
• You display a high level of initiative, passion, and desire to create an effortless experience for our customers through operational improvements for HomeAway's Customer Support organization
• You have outstanding organizational skills and are comfortable juggling and prioritizing numerous tasks at a time

Required qualifications

• ·Advanced degree in Math, Statistics, Data Science, Computer Science, Engineering, or related fields preferred (applicable experience may be substituted)
• ·3+ years of operation data analysis experience, or 3+ years in strategic/management consulting strongly preferred
• ·Advanced knowledge of SQL, HQL, Tableau and/or Looker strongly preferred
• ·Experience working with Salesforce.com CRM and other Agent desktop tools is a plus
• Strong desire to identify and address the root causes for an issue using data driven approach

What do we offer?

Based in Woolloomooloo, our modern office has stunning 180-degree views of the Harbour. But more importantly, we pride ourselves on our flexible, transparent and empowering work culture where you’re always working with the newest tech while being able to just be yourself (our casual dress code means it’s casual Friday every day).

You will enjoy some of these awesome perks:

• A Good Vibes Committee who arrange fun social gatherings e.g. Climb the Harbor Bridge, Family Picnics, Mini Golf and Charity days.
• Opportunity for Sponsorship
• Chill-out and communal lunch areas (with table tennis!)
• Free drinks, snacks, fruit and breakfast.
• An inventive culture where you can bring your ideas to life at a global level. We challenge you to think big!
• Health insurance benefits and discounts.
• Travel discounts with thousands of accommodation providers on Expedia and Hotels.com.au.
• An industry-leading New Parent Benefit Program, which is 18 weeks of primary carer leave and 12 weeks of secondary carer leave (at 100% pay).

For the opportunity to revolutionise travel one holiday at a time, apply now.