Service Engineer

Summary about this job

Detail information about job Service Engineer. Terms and conditions vacancy

• Work for a multinational organisation and market leader in the print industry
• Flexible work environment and supportive team culture
• Company Vehicle Supplied

The Company
 
Fuji Xerox is one of the world's best known brands - we have revolutionised the print industry with advanced technology and office solutions which lead the market today. Our office equipment, document business solutions and customer service are world renowned and unrivalled in its quality and reliability.
 
The Role
 
Our ACT Customer Support Operations team is seeking an experienced and enthusiastic Field Service Engineer to join our award winning service team based in Canberra. You will be part of a small team servicing our customers in the region and be a part of the broader State-Wide Service Team.
 
The Responsibilities:
 

• Carry out work activities including hardware / Operating System Software maintenance as prescribed in the service manuals and by the Team Leader or Technical Specialist in the most efficient manner.
• Maintain levels of performance consistent with Key Performance Indicators
• Maintain tools, laptop, stockroom, service manuals and vehicle as required.
• Establish and maintain high customer relations to ensure customer satisfaction.

To be successful in this position, you will need:
 

• A comprehensive knowledge of digital copying technology, from small desk top printers through to at least the office colour range of MFD’s devices , and ideally also  encompassing light production machines.
• An excellent understanding of networking and configuration of machines.
• Proven problem solving and analytical skills.
• Good interpersonal, communication and presentation skills
• Ability to work within a team environment with minimal supervision Excellent customer service skills.
• A current Australian manual driver’s license.
   
  Desirable:
   
  It would be advantageous for candidates to possess knowledge of FXA’s Office colour/black and white range of products, however training will be provided to the successful candidate.

 
If you enjoy working in with a friendly and supportive team, love solving problems for customers and like a diverse and challenging role, then don't hesitate and apply now.
 
Fuji Xerox has a flexible and open culture and you will have the opportunity to work on a variety of tasks and collaborate with talented people.