Client Services Manager - IT Services - Healthcare / Insurance

Summary about this job

Detail information about job Client Services Manager - IT Services - Healthcare / Insurance. Terms and conditions vacancy

• Permanent Full Time
• Global IT Organisation
• Melbourne CBD Location

The Company
A global leader in technology services and IT consulting. They enable clients across the globe to create and execute strategies across digital transformation, systems engineering, application development, knowledge management and business process management.

The Position
The Client Services Manager is responsible for all client interfaces within the assigned account scope (Healthcare, Insurance, or Life sciences). You will be building an account plan and handle a single account or part of a large account with team P&L of $30M to $40M.

Key Responsibilities:

• Client relationship management –manage relationships with operational client personnel – those directly involved with the client’s presence
• Business development – build a team portfolio of up to $30M-$40M, and drive revenues within the assigned account scope by being the owner of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close.
• Client delivery assurance – assure the client of commitment and drive the delivery process by working collaboratively with the Delivery Managers in the business unit.
• Account planning and governance - completely responsible for all Client Management Processes – Plan-Sell-Deliver-Manage.
• Identify business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
• Take go-to-market solutions to accounts within the account scope -responsible for driving revenues from go-to-market solutions being sponsored by the business unit.
• Make pricing decisions within the scope of the Master Services Agreement.
• Support pre-sales proposals for new business development outside of account scope.

Key Requirements:

• Bachelor’s degree or relevant qualifications.
• 7+ years’ experience, with strong sales/relationship management/account management experience.
• Track record of interacting and building relationship with CXO level client contacts.
• Experience managing large multi-location consulting engagement teams desirable.
• Global Delivery Model experience desirable.
• Hands-on experience with proposal creation and leading proposal presentations.
• Wide variety of IT and business consulting engagement experience.
• Experienced in working with Telcos
• Experienced in IT Services Sales
• Experienced in independently managing relationships with GMs and Directors, and interfacing with CXOs
• The job entails an extensive amount of travel. 

Salary Package: $150K-$180K (incl. super) + Bonus of 30%-35%


Job Ref: 2683766

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