Application Support Analyst
A fantastic opportunity to work on a high-profile project improving the way this business engages with their internal and external customers.
Summary about this job
Networks & Systems Administration
Company: u&u. Recruitment Partners
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-2398-6756
Fax: +61-3-4097-2781
E-mail: n\a
Site: n\a
Detail information about job Application Support Analyst. Terms and conditions vacancy
Working for this market leader, I am looking for an experienced Application Support Specialist to provide development and support for Application Development and Support across a number of key projects, particularly within the Customer Experience team. The position will be a major link between the ICT function and clients and must therefore provide good communication to ensure customer satisfaction.
About The Role
- Development and maintenance of enterprise systems that enable improved customer experience, including Customer Relationship Management (Oracle Service Cloud) and Marketing Automation (Oracle Marketing Cloud):
- Provide basic level technical support and maintenance of Information Technology systems;
- Diagnosing and responding to problems and faults, escalating to more senior staff as appropriate;
- Providing phone and email support to clients, including guidance on developing outbound mailings;
- Creation of email templates and campaign canvases for clients including senior executives;
- Liaising with other staff within ICT and external service providers regarding difficult problems, development or systems administration and providing support to those staff when required;
- Participate in significant Information Technology activities and projects under the guidance of more experienced staff;
- Participate in the creation and improvement of ICT procedures and work practices; and
- Maintain records and produce reports and documentation as required.
About You
- Experience working with Oracle Service Cloud (RightNow) and Oracle Marketing Cloud (Eloqua);
- A firm understanding of, and skills in:
- Programming in programming languages and HTML;
- Working with databases (Oracle preferred);
- Demonstrated effective problem solving skills with the ability to perform research or liaise with others to develop solutions for more difficult problems;
- Demonstrated ability to organise own time and approach tasks methodically;
- Self-motivated and able to work constructively either alone or in a team environment to meet defined objectives;
- Very good interpersonal, written and oral communication skills with the ability to interact effectively with clients;
- Understanding of CRM customer lifecycle concepts including marketing, sales, service and support; and
- Qualifications and training equivalent to an undergraduate degree in IT or related field; or an equivalent combination of relevant experience and/or education/training.
For more information please call Greg Scharf at u&u on 07 3232 9136, quoting reference number 12032. Alternatively, to submit an application, please click below.
Please submit your resume in Word format only.