Systems / Application Support Analyst - Global fintech organisation

Summary about this job

Detail information about job Systems / Application Support Analyst - Global fintech organisation. Terms and conditions vacancy

Background:
A client-facing, business and technical staff position responsible for all aspects of managing production Managment systems for APAC clients as part of our clients Software as a Service (Saas)/Managed Services offerings which includes Application Management of financial trading systems for hosted and non-hosted clients.

Responsibilities:
This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production solutions, including:

• Perform frontline technical support as part of a global team to deliver exemplary customer service to clients.
• Coordinate with clients, internal colleagues, and vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by automation tools.
• Escalate and track issues which exceed the scope of the frontline support capability.
• Application and database performance tuning
• Daily operational processing monitoring and support
• Implement database software patches and version upgrades
• Business Continuity/Disaster Recovery assistance
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.

Skills, Experience & Qualifications Required:

• Minimum of 3+ years' relevant industry experience.
• Ability to succeed in a mission critical, technical, customer service and support environment. Aptitude for technical troubleshooting.
• Experience with portfolio management, electronic trading systems, FIX protocol, financial software applications is desirable.
• Salesforce administrator or related experience desirable, but not required
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• General familiarity with Windows administration, networking, and databases preferred
• Ability to manage multiple, simultaneous priorities.

Above all attitude and enthusiasm is key, and the ability to communicate these ideas are crucial in your success in this role. If you have a passion to achieve and learn please apply using the above link or call 03 9094 0900 for a confidential discussion.

To view all advertised positions by Granite Consulting follow the link http://www.graniteconsulting.com.au/jobs/