Support Engineer (Software)
Seeking a Support Engineer to provide technical assistance for our clients when using our safety equipment in the mining sector.
Summary about this job
Engineering - Software
Company: Guardvant Pty Ltd
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: n\a
Phone: +61-3-4106-6782
Fax: +61-2-7057-2072
E-mail: n\a
Site: n\a
Detail information about job Support Engineer (Software). Terms and conditions vacancy
- Opportunities for promotion and OS travel
- Flexible workplace with travel & client entertainment expenses allowance
- International company that has recently won large contracts of work in AUS
About Guardvant Pty Ltd
Operating since 2010, we are a global leader in safety solutions for the industrial and mining sector. We specialise in improving operator safety and performance with our suite of systems that help combat human fatigue, distraction and collision while operating equipment.
Benefits and perks
Our presence in the Australian market is new and therefore there is genuine opportunity for prompt career progression and a chance to establish a long-term career during this time of growth.
Other perks include:
- F/T, start ASAP
- Mobile phone, laptop, PPE
- Product training provided in Arizona, USA.
- Other international travel opportunities
- Reimbursement of travel and work expenses including client entertainment allowance
- Opportunity to enter into the lucrative mining industry
About the role
Reporting to the Manager Guardvant APAC, you will provide site-based and remote technical assistance to clients mostly in Australia and occasionally internationally. This will include working from home, our Newcastle office and on-site.
Specific duties include:
- Assist with installation, commissioning and supporting of Guardvant technology from the office or on site.
- Preparation, management and execution of projects.
- Loading of software configurations, upgrades and operating systems onto computer equipment.
- Undertake and maintain thorough software change management
- Assist with sales, trials and preparing client user requirements.
- Become an integral player of our support team by providing first level diagnosis of software and hardware issues.
- Be available on call for support as required.
- Attend site and company meetings in person or remotely.
Skills and experience
- Degree or Diploma in Computer Science, Computer Engineering / Electrical Engineering
- Experience with Linux OS, wireless networks, switches and routing.
- Good written and verbal communication
Requirements
The job shall require overseas travel and access to mine operations. As such the following three questions are relevant to this role.
- Do you have a valid passport or are able to obtain?
- Some overseas VISA's require no criminal history. Can you provide a current National Police Check?
- Do you consent to Drug and Alcohol Testing prior to and during this role?
To express your interest please apply via SEEK.