Technical Consultant (PHP Developer)

Summary about this job

Detail information about job Technical Consultant (PHP Developer). Terms and conditions vacancy

• implementations and product development
• support to customers to resolve technical issues
• technical and practical understanding of Totara & Moodle

Technical Consultant: 

Part of the City & Guilds Group, Kineo brings an amazing history of corporate learning from both here and overseas to deliver personalised learning experiences that shapes the workforce of the future. 

Our deep category knowledge is fused together with the latest training technology and systems to deliver workplace training that supports individuals and organisations to reconfigure their skills to drive better outcomes across organisations. Whether that is delivering the next generation of learning content or a first-rate learning management system, we believe that it is time the true potential of corporate eLearning is realised. 

Where you come in  

 As a Technical Consultant, you'll be based in Melbourne and work within the Enterprise Platforms team. You will work directly with a growing number of big name clients who rely on Kineo to support, maintain and extend their Learning Management System.  

Our clients are varied and include large blue-chip enterprises as well as government departments and public sector customers in both health and education across Australia and New Zealand.  

As part of the Enterprise Platforms team, you'll play a vital role working closely with our clients to support and promote customer engagement with our enterprise learning platform; Totara Learn. 

  Role Description  

As a Technical Consultant you will work within our Enterprise Platforms team supporting a broad range of implementations and product development initiatives. You will provide direct support to customers to resolve technical issues and provide technical support to our Service Desk Agents and Solution Architects.    

You will quickly develop a technical and practical understanding of large open source frameworks such as Totara and Moodle; ideally having at least a year's hands on experience with similar Open Source projects. Your domain knowledge will allow you to map customer requirements onto core functionality and clearly identify where further feature development may be required.    

You will collaborate to ensure that we leverage the best of our collective experience to deliver and share innovation and best practice.    

You will manage your workload with a constant focus on positive business outcomes, efficiency, continuous improvement and collaborative cross-team communication, collectively ensuring that we continue to provide a market-leading product.    

Essential Skills     

Experience    

• Proven experience of commercial PHP development 

• Experience of working with multi-disciplinary teams 

• Experience of working to agreed budgets and timescales     

Technical Skills    

• Knowledge PHP based frameworks such as Moodle or/and Totara  

• PHP5 – Intermediate/Expert.  

• MySQL/PostgreSQL – Intermediate/Expert  

• JavaScript/jQuery – Intermediate  

• XHTML– Intermediate  

• CSS – Good working knowledge  

• JSON – Good working knowledge  

• XML – Good working knowledge.  

• Working with CENTOS.  

• Working with version control systems (ideally Git).  

• Experience with (at least) local installations of a LAMP stack  

• The ability to accurately estimate the time required to complete a specific task  

• Ability to write and interpret clear and concise technical documentation    

Personal Skills    

• Ability to remain calm under pressure   

• Good time management skills and the ability to prioritise tasks   

• Comfortable with collaboration, open communication and reaching across functional borders   

• Commitment to self-development  

• Commercial awareness.  

• Intelligent approach to identifying and solving problems, with a proactive, tenacious, can-do   
  attitude and ability to think laterally   

• Flexible attitude and ability to perform under pressure.  

• Good written and verbal communication skills  

• Strong customer focus and mentality   

  Primary Responsibilities    

• Monitor and triage inbound service desk tickets  

• Clearly communicate and discuss customer requirements  

• Compare customer requirements against existing functionality and provide clear guidance on how they can better leverage the platform  

• Explain technical concepts in a manner that is easy to understand for non-technical clients and staff  

• Development of quality code  

• Identify risk of and test for regression issues  

• Peer code review  

• Identify solutions that can be generalised for use by a range of clients  

• Create and follow test plans  

• Document new solutions as you make them, and existing solutions as you learn about them  

• Provide accurate work estimates