Application Support Consultant
We are looking for an innovative mind and someone who enjoys working in a high performance environment at the absolute forefront of its industry.
Summary about this job
Help Desk & IT Support
Company: StarRez Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1592-2791
Fax: +61-3-6723-1668
E-mail: n\a
Site: n\a
Detail information about job Application Support Consultant. Terms and conditions vacancy
- Want to work in a dynamic environment that is fun, supportive and inspiring?
- Want to work for a company that genuinely cares about your work/life balance?
- Are you a passionate, technology driven professional?
StarRez is renowned for impacting millions of students' lives every year with industry leading software. We have a global customer base of over 650 major institutions, supported by a global team. The platform manages more than 1.2 million beds globally. Many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform the student residential experience.
Based in our Melbourne office, this role is responsible for providing exceptional customer service whilst supporting and maintaining our proprietary software applications; from general user help through to troubleshooting complex technical issues (relating to the application, database, operating system and/or integration).
As a Technical Support Consultant you will:
- Ensure customers are our biggest advocate by providing a superior level of technical support with a positive and confident approach via telephone, email, chat and remote screen sharing
- Remotely install and configure integration for a broad range of solutions
- Remotely perform software version updates
- Investigate and manipulate data as needed, to aid in troubleshooting and issue resolution
- Work on all customer enquiries in Zendesk, a best-of-breed ticket tracking system. Update Zendesk real-time and log time as work is carried out
- Track and advise on chargeable work being completed
- Troubleshoot high level technical issues across multiple systems, from inception to completion
- Document new procedures learned. Share knowledge with colleagues, make changes to existing procedures and documentation
- Follow escalation procedures, liaise effectively with other departments and keep management informed
- Proactively ask questions and seek assistance when needed, active communication with the team is essential
To be successful in this role you will have:
- 1-2 years’ experience in a customer focused, technical support role preferably working in the application support space
- Must have sufficient technical knowledge in software, databases and operating systems to contribute and offer technology insight
Benefits of working at StarRez
StarRez is committed to keeping their employees engaged, challenged and rewarded!
We offer our team members:
- Flexible working arrangements
- World class open office spaces
- Stand up desks
- Participation in the StarRez Cares program
- Regular team events
- Complimentary Friday lunches
- Table tennis competitions in the lunchroom,
- Professional development opportunities
If you want to join an innovative company that allows you to share your knowledge and embrace the latest in technology to make a difference, make sure you apply now!
To apply for this position visit the following link
https://starrez.bamboohr.com/jobs/view.php?id=4