User Experience - Online Store
12 month role with a leading global technology company. Opportunity to further your skills around online sales and merchandising.
Summary about this job
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Company: Capital Talent Consulting Pty Ltd
Location: Sydney
Work type: Contract/Temp
Salary: $40 - $43.00 per hour
Phone: +61-3-6992-7151
Fax: +61-8-8701-7748
E-mail: n\a
Site: n\a
Detail information about job User Experience - Online Store. Terms and conditions vacancy
We are looking for an Online Merchandiser to work with a leading global technology company. Your role will be to help deliver a best in class online shopping experience. We are looking for candidates with site optimization, digital marketing and ecommerce expertise. This is a 12 month contract however there is potential for extension or a permanent position with this employer of choice.
Key responsibilities include the following:
- Improving the quality of Digital Store experience for customers
- Review local customer verbatims/CSS content to address customer issues
- Complete root cause analysis and outline process change recommendations
- Improve key word searches and experience recommendations
- Weekly/monthly/quarterly reviews from analytical perspective
- Proactively browse site and analyze data to find issues and potential bugs that impact purchase flow
- Identify list, priority rank, review scale and impact and track to resolution
- Use insights and results to develop conversion and optimization strategies to drive product sales, improve customer pathways and improve the on-store customer experience
- Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience across the various product categories
- Take learnings from Australia market and help apply insights and actions to UK market
This role needs to act as a customer and understand the shopping experience. Ideally you will have 3+ years’ experience working in e-commerce / online marketing with excellent communication skills to deal with other teams in different locations, including the development team in Seattle. You will need a high attention to detail and an analytical or mathematical background and experience with Omniture & PowerBi & similar would be helpful. Experience with site optimization / experimentation tools (Optimizely, Clicktale & similar) would also be highly regarded.
This is a great learning opportunity for several transferrable skills. The rate of pay will be $40/hr plus super . If you are interested, please apply online now for the attention of Rachel Viney.