Virtual IT Manager/L3 Systems Administrator

Summary about this job

Detail information about job Virtual IT Manager/L3 Systems Administrator. Terms and conditions vacancy

• Great Training Incentives and Opportunities
• Great team and company culture
• Backed by an ASX Listed Organisation

ABOUT US

R & G Technologies is a Brisbane based ICT services and consulting firm, who specialises in the delivery of outsourced ICT solutions to businesses on a national scale. Widely considered as one of the leaders in the Queensland based ICT market, our mission is to provide our clients the best possible ICT experience, while heavily focusing on internal culture, celebrating our successes by giving back to the team and having company reward structures and investing in the personal development of our staff. 

Recently acquired by an ASX Listed Organisation we're currently going through rapid national expansion.

We pride ourselves on being a relationships company first, and a technology business second.  As a result of our growth, we are seeking a talented engineer who holds these beliefs sacred to join our team as a Virtual IT Manager/L3 Systems Administrator.  

THE ROLE

Acting as Virtual IT Manager/L3 Systems Administrator for several of R&G Technologies customers, You will be responsible for providing support & management of a mixture of environments, whilst also participating in proactive monitoring and fixes.

Your daily responsibilities will include:

• Working with the Virtual CIO to provide Technical Account Management
• Responsible for the overall health of client sites and providing proactive-fixes as required.
• Responding to incoming escalations in a timely manner via the Service Desk.
• Mentoring junior team members as required.
• Responsible for Problem Management tickets and reducing incoming incidents via proactivity.
• Contributing to procedural documentation and knowledge base as required.
• Preparation of technical reporting for the Services Manager, Client and Virtual CIO.
• Contribute to the design and implementation of projects and client IT strategy by working with our Virtual CIOs.
• Ensure client sites are up to best practise standards
• Providing exceptional customer service at all times.
• Phone, remote & onsite support

REQUIREMENTS
To be successful in this role you must be comfortable supporting & managing the following technologies and have previous experience with some or all of the following: -

• Microsoft Server 2008 R2/2012 R2/2016
• Microsoft Exchange 2010/2013/2016
• Office 365 and Azure
• Hyper-V and VMware
• Remote Desktop / Citrix XenApp, XenDesktop
• All forms of Desktop Support (Win7, Win8.1, Win10)
• SAN technologies
• Networking experience with Sophos, Unifi, Cisco & Meraki
• Commercial experience providing Proactive IT advice
• Experience in designing, implementing and maintaining networks and infrastructure
• Previous work experience in an Managed Service Provider company is a must.
• Certifications (Microsoft/ITIL) will also be highly regarded!

PERSONAL ATTRIBUTES

• Diplomacy: ability to demonstrate patience and understanding
• Flexibility: willingness to go above and beyond
• Maturity and professionalism
• Organisational: time management, prioritise to meet deadlines
• Self-motivating: ability to work independently with minimal supervision
• Ability to work effectively in a team
• Perfectionist: attention to detail
• Excellent interpersonal skills: The ability to talk confidently to customers about their systems
• Customer focused: possessing the desire to give our customers the very best experience
• Positivity and creativity: the ability to look at a difficult situation and develop creative outcomes

If you possess the above experience and qualities, which we hold sacred, then apply now. This position is permanent and located within Brisbane Technology Park or Fortitude Valley.