Information Management Support
Key application support of Information Management applications - TeamBinder, OpenText - information management support experience essential
Summary about this job
Help Desk & IT Support
Company: AAR Consulting Group P/L
Location: Sydney
Work type: Contract/Temp
Salary: $500 - $530 per day
Phone: +61-8-1339-1566
Fax: +61-3-2493-1194
E-mail: n\a
Site: n\a
Detail information about job Information Management Support. Terms and conditions vacancy
- Central Sydney CBD location & approx 1 day per week in North Ryde support centre
- High profile NSW government department in the transport sector
- Vibrant team based environment - long term contract opportunity
Our client is a large, high profile NSW government department focusing on the transport sector.
This is a key support role in a team that is responsible for customer support and provisioning / configuration of Information Management enterprise applications.
Role Description:
The Information Management Support Officer provides operational support for the management of documents, data and information across corporate and technical records. This includes a range of systems, procedural and administrative activities.
Duties Include:
- Assist in the administration of TeamBinder through an agile project methodology to support technical record and information management
- Provide customer support to TeamBinder, OpenText and iAuditor
- Provide a range of administrative and information management support services across training, user acceptance testing and analysis requirements and related coordination
- Provide a range of transition support services and activities across database, documentation and structure development, analysis, assessments and data migration to assist in the transitioning of systems to the mandated corporate records management system
- Provide Information Management guidance and support to project staff at all levels to assist with Information Management related administrative tasks
Skills and Experience:
- Experience in IT application support
- Experience with Information Management / Records Management
- Experience with EDRMS applications
- Experience with TeamBinder, OpenText and/or iAuditor an advantage
- Knowledge of ITIL procedures
- Experience with the use of ticketing systems for IT support
- Excellent people skills - both on phone, email and face-face
- Must be practice in communication and resolution of issues
To apply please send a CV in MS Word format
Keywords: Information Management, Information Management Support, Records Management, EDRMS, EIM, ECM, OpenText, TeamBinder, iAuditor, ITIL