Software Support Analyst
Do you have an analytical mindset, enjoy interacting with people and have a strong focus on customer support? If so, we have just the role for you!!!
Summary about this job
Business/Systems Analysts
Company: Swisslog Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-5352-8704
Fax: +61-7-6554-6851
E-mail: n\a
Site: n\a
Detail information about job Software Support Analyst. Terms and conditions vacancy
About us
Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centres. We offer integrated systems and services from a single source – from consulting to design, implementation and lifetime customer service. Behind the company's success are 2 500 employees worldwide, supporting customers in more than 50 countries. Swisslog is part of the KUKA Group, a leading global supplier of intelligent robotic solutions.
Our Opportunity
This role is based in our state of the art offices in Sydney Olympic Park which is within walking distance to public transport and parking stations. Reporting directly to our Head of Software Support, the role is primarily responsible for looking after Swisslog's Warehouse Management Software (WMS) ensuring continued uptime (Business as usual BAU) of our customer's business.
The position
Some of the main responsibilities of the position include:
- Provide remote Software application support for Swisslog WMS, across customer sites across ANZ region.
- Perform detailed problem analysis, including replication to find root cause of repeat incidents.
- Participate in in-depth functional testing (manual and automated tool based) of Swisslog WMS implementation for new and existing customers.
- Participate in commissioning and training at customer sites as required.
- This position requires the position holder to be on-call on a 24/7 roster, which is shared between Team members.
- This is a customer facing role which requires daily interaction with end customer typically over phone and email.
The successful person
As the ideal candidate, you will have:
- Strong customer focus with a can do attitude.
- Strong commitment to learn & improve functional, technical and warehousing domain skills.
- Excellent incident management skills which involves performing in-depth analysis of the issue as reported by customer and then to be able to apply relevant information to identify and resolve the issue.
- An analytical mind to identify trends in incidents and identify underlying problems, and ensure problems are resolved in a timely manner.
- Experience in change management process, including deploying code changes to UAT and production environment.
- Sound knowledge of programming in Java and SQL, Testing, Application Servers, Linux, Oracle database will be highly regarded.
- Excellent verbal and written communication.
- A team player attitude and positive outlook.
- Excellent time management skills for the coordination of multiple tasks.
- Willingness and ability to travel, if required locally as well as overseas.
- Must have working rights in Australia.
- Willingness to be on 24x7 standby roster is mandatory
What's in it for you?
At Swisslog we work hard for our customers, yet we recognize the importance of a work life balance and supportive work environment. To achieve this we have an active health and wellness program. Our people are encouraged to be creative and flexible in their work which stimulates an energetic and dynamic environment. We offer our staff a competitive salary, an individual training and development plan, the opportunity to work in a growing international company and access to our exclusive Employee Benefits program. Swisslog is a company that truly values its people and if you are a talented Software Support Consultant, then this is an opportunity not to be missed!
Apply today by including your updated resume and a letter of interest addressing the essential criteria.
"Our employees deliver solutions. Our solutions deliver results"