Help Desk Support

Summary about this job

Detail information about job Help Desk Support. Terms and conditions vacancy

• Help Desk Support in the IT industry
• $50,000 - $55,000 + Superannuation
• Pyrmont location - Close to public transport!

Our client is a leading global provider of mobile workforce solutions for businesses. They offer software solutions to optimise the efficiency and performance of mobile workforces. They offer a fantastic working environment with a supportive culture and a team-oriented workplace. 

The Role
As a Customer Service Representative, your duties will include but not be limited to:

• Dealing with software and hardware issues with various clients 
• Responding to inbound calls and emails 
• Successfully achieving & exceeding set KPIs and targets
• Location: Pyrmont location - accessible via public transport
• Hours: Monday to Friday, 8 am - 6 pm (rotating 8-hour shift) 
• Salary: $50,000 - $55,000 + Superannuation  

You
In order to be successful in this role, you must have the following: 

• Experience in a previous customer service/helpdesk role essential
• Great problem solving + note-taking ability
• A proven ability to hit KPIs and targets
• Experience in troubleshooting and hardware 
• Excellent communication skills
• An ability to work within a team environment

How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. For immediate consideration, click 'Apply Now'. Alternatively, contact Chloe on 0477 770 210 for more information.