IT Service Desk

Summary about this job

Detail information about job IT Service Desk. Terms and conditions vacancy

• CBD Location
• Leading firm across ANZ

This role is to provide quality technical support to their partners and staff. They have a special need for a support technician to join their team and help drive their success.

Client Details

Our client is recognised as a leader in their industry. Their vision is to be the firm of choice in the mid-market. Working together to deliver high quality, personalised service our primary cultural descriptors and values are.

Description

The successful applicant will be responsible for:

• Manage IT Service desk queries within the agreed Service Level agreements (SLA’s)
• Provide IT support to staff and directors; assist with audio visual requirements in meeting rooms as required
• Promptly, efficiently and effectively attending to requests from users, both internal and external in the most professional, friendly and service oriented manner.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
• Create, change, and delete user accounts per request; Coordinate staff On Boarding and Off Boarding processes
• Contribute to and maintain system standards
• Assist with information and training in relation to various software applications, reviews users manuals/procedures and assists in delivering training to the end users as required
• Maintain accurate and up to date of IT documentation and IT asset register
• Responsible for placing equipment orders, track delivery and licensing, validate licensing and inventories of IT equipment
• Seek guidance and /or assistance (escalating) from other members of the IT department regarding more complex Help Desk requests
• May be requested to provide assistance to internal or external users outside work hours from time to time to support users
• Become proficient in the operation of their computing tools
• Adhoc duties where required

Profile

The successful applicant will ideally possess the following:

• Highly developed communication and presentation skills.
• Strong communication and negotiation skills, both verbal and written, as well as the ability to work effectively with all levels of staff and management.
• A strong customer service focus and desire to put the customer first.
• An ability to troubleshoot and solve technical issues
• A strong understanding of Active Directory, Windows servers, Office 365,Microsoft Exchange, Citrix and AWS preferable
• Demonstrated effective organisational skills with the ability to work under pressure
• Achieve objectives and manage competing priorities whilst managing day to day enquiries and dealing with constant interruptions.
• Proven time management skills with strong multi-tasking abilities.
• High attention to detail
• A dedicated approach to customer service and exceeding expectations.
• A "can do-will do" attitude
• Flexibility for after-hours support as and when required
• 3+ years’ work experience in an IT Service Desk support role is highly desirable, predominately in Microsoft technologies
• Professional services experience would be advantageous but is not essential.
• A demonstrated track record of customer services experience.
• Tertiary qualifications in Information Technology or equivalent required degree is preferable.

Job Offer

The position on offer is a permanent opportunity based in the CBD. This is an exciting time to join a leading organisation and utilise your IT support skills. Please apply via the link. Only shortlisted applicants will be contacted due to the high number of applications.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lauren McFarland on +61 3 9607 5621.