Senior Desktop Support Analyst (1 – 2 Level)
An exciting opportunity has arisen at Eric Insurance and we are now seeking a Senior Desktop Support Analyst (1 - 2 Level) to join the IT Department.
Summary about this job
Help Desk & IT Support
Company: Eric Insurance Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-2820-7741
Fax: +61-8-2831-8828
E-mail: n\a
Site: n\a
Detail information about job Senior Desktop Support Analyst (1 – 2 Level). Terms and conditions vacancy
- Attractive Salary Package
- Vibrant Team & Environment
- Based in the Eastern Suburbs
About the Role
We are seeking a Senior Desktop Support Analyst (1 - 2 Level) to join our IT department on a full-time basis. This is an exciting opportunity to join a wonderful team and utilise your expertise, where they will be appreciated and rewarded.
This role will see you specifically focus on providing level 1-2 desktop support for 130 staff located within our head office and interstate branches.
Reporting to the Chief Information Officer, you will be responsible for:
- Desktop Support is a dedicated role with the specific intent to provide ERIC Insurance staff with a customer centric, practical, no nonsense, resolution for any and all issues they may encounter.
- Provide outstanding customer service while supporting key business systems and services
- Monitor and maintain day to day ticket queues
- Processing, allocate and escalate IT ticket requests to relevant teams for resolution as required
- Management and troubleshooting of desktops and laptops includes:
- Work very closely with other IT teams to find resolutions to issues (e.g.: Infrastructure, Software Development, Database)
- Ensure that all customer requirements are addressed in the most efficient time and manner possible
- Remote Access interstate offices/printers/end users
- · Management and troubleshooting of desktops and laptops includes:
- OS upgrades (Currently Win10 Pro)
- Patching (WSUS)
- Device End Point Protection (Sophos)
- Remote Access interstate offices/printers/end users
About You
- 3 – 5 years’ experience in a similar service desk role
- Proactive, flexible, hands on role
- Comfortably working autonomously in a changing environment
- MS qualifications would be favourable
What is in it for YOU
- Excellent career opportunity and development
- Working with a customer service focused team
- Competitive base salary + super + additional benefits
About Us
Entirely Australian owned, Eric Insurance is a leading general insurer with over 50 years’ experience in the automotive insurance industry. We’re all about making things better for our people, our customers and our partners.
As a company we’re big enough to make a difference, but because we’re not a corporate giant (and we don’t want to be), we don’t lose sight of our reputation to deliver quality products, customer service and long term relationships.
We support thousands of customers on and off the road, while year on year our business continues to grow, evidence that our mantra is working. So we invite you to challenge the norm. Isn’t it time to make a change for the better?
If this role sound like you, please Apply Now!