Desktop Support Engineer

All vacancies of AustraliaInformation & Communication TechnologyDesktop Support Engineer

Desktop Support Engineer (12 month maternity leave contract) for one of the world's leading media and entertainment companies

Summary about this job

Help Desk & IT Support

Company: Private Advertiser

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-2847-1172

Fax: +61-3-6756-6385

E-mail: n\a

Site:

Detail information about job Desktop Support Engineer. Terms and conditions vacancy

ABOUT THE COMPANY

NBCUniversal, one of the world's leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a suite of leading Internet-based businesses. NBCUniversal is a subsidiary of Comcast Corporation.

ABOUT THE ROLE

NBCUniversal Australia & NZ  has an exciting opportunity to join our Operations and Technology (O&T)  in Sydney on a 12 month maternity leave contract as Desktop Support Engineer. Reporting to the IT Service Manager, ANZ, the Desktop Support Engineer will provide consistent customer service across the organisation and for this reason you will be a true customer centric individual demonstrating exceptional people and communication skills.

KEY RESPONSIBILITIES

  • Provide 1st & 2nd line desk side support services on all supported technologies including Windows & Mac hardware and various mobile technologies.
  • Provide support to the Infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults.
  • Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum.
  • Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate.
  • Assist with product evaluation and the introduction of new technologies into operational support.
  •  Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer updated at all times on progress and within SLAs guidelines.
  • Follow request management process and governance.
  • Take ownership of documentation regarding support issues and requests and ensure that this is accurate and maintained.
  • Ensure all relevant security & management tools are operational and exceptions are managed
  • Meet all IT Asset Management process requirements in accordance with NBCU policy
  • General maintenance of all IT equipment including; PC’s, Macs, Mobile Devices, Printers, Photocopiers, VOIP telephones and other hardware and software as required

Qualifications/Requirements

  • ITIL v3 Foundation Certification
  • Demonstrated ability in managing Incidents and requests in a Windows and Mac Environment to a high level
  • Good understanding of mobile technologies such as iPhone/IPad, Blackberry, Android & Windows Mobile running various OS levels.
  • Demonstrated experience of using the Microsoft Office products for both Windows and Mac
  • Excellent oral and written communication skills
  • Strong customer focus and delivery
  • Robust analytical and troubleshooting skills
  • Object management Microsoft Active Directory
  • Anti-virus protection solutions
  • Positive attitude in a busy and pressured technical environment

You will have the opportunity to gain a broad experience in one of the world's leading media and entertainment companies. Here you can build your IT career. APPLY NOW!

Responds for Desktop Support Engineer on FaceBook

Read all comments for Desktop Support Engineer. Leave a respond Desktop Support Engineer in social networks. Desktop Support Engineer on Facebook, LinkedIn and Google+