ICT Support Officer

Summary about this job

Detail information about job ICT Support Officer. Terms and conditions vacancy

Applications are invited from suitably qualified ICT Support Officers for this permanent fulltime position.

Core Role Purpose

The role of School ICT Support Officer will primarily be responsible for the implementation of ICT support of Marist Sisters' College. They will:

1.   Function as part of the Information Services Team

2.   Respond to jobs to resolve network & systems issues;

3.   Will participate in the deployment of various ICT projects, driven by the College's strategic plan;

4.   Contribute in the assessment of the College’s network and the production of reports/recommendations;

5.   Audit and maintain the College network, systems, and services and document work in an electronic format.

ROLE ACCOUNTABILITIES

1.   A knowledge of and commitment to the Catholic ethos of the College.

2.  Contributes to the colleges ICT Plans by performing the following functions:

2.1.           School & Administrative Support

2.1.1.        Triage any computer maintenance issues and engage technical support

                 contractors through SCS Helpdesk as required.

2.1.2.        Assist students and teachers with technology related issues as may occur daily

2.1.3.        Log and follow up of warranty/service calls on equipment that requires

                 repair/maintenance.

2.1.4.        Set up, test and monitor ICT equipment for College events as required.

2.1.5.        Attend Regional ICT meetings.

2.1.6.        Ensure student and staff rollover of accounts occurs each year.

2.1.7.        Obtain quotations on hardware etc. as required through approved suppliers.

2.1.8.        Regular checking of student access logs to ensure acceptable use is adhered to.

2.1.9.        Request quotes for hardware and software through qualified third parties.

2.2. Hardware & Software

2.2.1.        Apple OS and IOS management.

2.2.2         Configuration and maintenance of mobile devices, laptops, desktops and

                  peripherals.

2.2.3.        Manage users in AD, Hapara Teacher Dashboard, the Google environment and

                  other College systems as required.

2.2.4.        Ensure software licensing is up to date and a register of the software is kept.

2.2.5.        ICT asset management and stocktake as required.

2.2.6.        Manage the backup schedule and ensuring backup procedures are adhered to.

2.2.7.        Monitoring and maintaining systems and upgrades as necessary.

2.2.8.        Repairs and maintenance of ICT equipment, including but not limited to,

                  projectors, printers, IWBs and LCD panels.

2.2.9.        Responding to incidents as raised in Helpdesk system

2.2.10.      Staffing the student helpdesk as required

2.3. Network

2.3.1.        Assists in the investigation of breach of network access rules/security.

2.3.2.        Ensure appropriate network documentation is available for diagnostic work.

2.4. Telecommunications

2.4.1.        Maintenance and management of telecommunications, including but not limited

                  to, mobiles, telephones, and data communication lines.

3.  Achieves personal contribution to the development of a cohesive Catholic staff community and an integrated ICT Team:

3.1.           Consulting and negotiating with relevant members of the school in the execution

                 of the assigned tasks.

3.2.           Working within the Information Services Team to build positive relationships with

                 staff and students.

3.3.           Participating in, and contributing to, the overall Mission of Sydney Catholic

                 Schools.

3.4.           Undertaking other relevant tasks as requested by the Leader of eLearning &

                  Information Services.

Key Selection Criteria

Formal Qualifications Required:

Post-secondary qualifications.

Apple Software /Hardware Certification,

Microsoft Certified Professional or relevant hardware vendor(s) maintenance certificate or CCNA (Cisco Certified Network Associate).

Experience Required:

Proven experience as IT Systems Integration Technician or Microsoft Server Administration.

Essential Knowledge & Competencies Requires

Strong written and verbal communications skills.

Able to negotiate in a positive manner and handle problem resolution activities proactively.

Exceptional relationship building skills targeted at ensuring teamwork and customer service.

Flexibility, initiative and responsiveness in managing workflow with an ability to prioritise competing tasks.

Strong administrative skills to coordinate and manage a range of tasks.

Exceptional organisational skills with the ability to be flexible in a complex environment.

Able to respond to sensitive issues and maintain community confidence.

Experience with or openness to engaging with emerging technologies, including Google Apps for Education and other Cloud-based services.

Ability to work autonomously or with minimum supervision.

Ability to work effectively in a team.

Knowledge of Apple OS, IOS, Network Administration, VM Ware, Connectivity / Network Security / Auditing / Scoping / Document Writing / High level technical reporting / Virtual LAN set-up and management / Wireless Networking / Hardware troubleshooting.

Knowledge of Core Microsoft server applications, Back-up systems, Redundancy systems installation and maintenance.

Proficiency across all aspects of OSI layers.

Understanding of the precepts ITIL v3 Foundation.

Applicants should register their interest by submitting a cover letter to the Principal, Dr Anne Ireland, outlining their motivation and experience; resume; completed Employment Application Form for Support Staff (found on the College website under Employment Opportunities) and copies of qualifications.

Applications Close: 20 July 2018

Start Date: Negotiable

Applications in writing to:

Narelle Camroux

Personal Assistant to the Principal

Marist Sisters' College

Email: [email protected]