IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Immediate start
• Central CBD location
• Permanent fulltime role

We are a premium provider of debt recovery and receivables management services, operating from state of the art offices in the heart of Adelaide.

We are looking for a reliable and enthusiastic IT Support Officer to join our team.  This is an excellent opportunity for a well presented all-rounder to utilise their initiative and skills.

Duties include (but are not limited to):

• Preform preventative and scheduled maintenance on IT assets.
• Installation and configuration of new equipment such as computer desktops and printers.
• Installation updating and configuration of software across a range of platforms.
• Monitor, respond and diagnose all facets of daily IT issues through the company.
• Troubleshoot and resolve user issues as they occur through the company.
• Appropriately escalate issues to the external IT support team whilst maintaining responsibility for close out.
• Deal with IT support requests including training and demonstrations.
• Assisting the external IT support team in appropriate access to the onsite IT equipment.
• Coordinating with vendors or technicians for service to access the onsite IT equipment.

Skills and experience:

• A demonstrable passion for IT across a broad spectrum demonstrating high levels of initiative and a strong work ethic.
• A basic understanding of Network infrastructure (ie: switches, routers, firewalls).
• Knowledge of basic computer hardware.
• Experience with desktop and server operating systems.
• Strong trouble shooting, problem solving and diagnostic skills.
• Excellent communication skills - with the ability to explain technical issues to non-technical user base.
• Excellent command of written and spoken English.

The following attributes would also be desirable:

• Tertiary education, industry certifications or equivalent experience highly regarded.
• Test and tag certificate.
• MS-SQL experience.

To be successful in this role you must have the ability to juggle multiple tasks in a professional manner and show a willingness to learn new skills and acquire new knowledge.

Remuneration will be negotiated according to demonstrated skills and experience.

A National Police Clearance Certificate is required for the successful applicant.

To apply, please email your resume along with a cover letter, explaining how you fit the criteria and why we should choose you along with the details of three (3) referees.

No agency or third party enquiries will be considered.

You must have Australian citizenship or permanent residency for Australia to be considered for this role.

In order to avoid disappointment, please do not apply if you do not meet the above requirements.

Kindly note, only shortlisted applicants will be contacted.