Leader Data & Insights
A rare opportunity to lead a team and deliver on Digital Services.
Summary about this job
Other
Company: EnergyAustralia Services Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-5444-7513
Fax: +61-7-3184-6205
E-mail: n\a
Site: n\a
Detail information about job Leader Data & Insights. Terms and conditions vacancy
- Want to move into a leadership role? Support provided
- This role will fundamentally lead a group of technical experts
- Opportunity to reduce customer effort and increase customer experience
The purpose of Customer Experience team is to provide the best experience in the industry for our customers at the right cost.
The vision of the Digital Services team is to disrupt and lead the digital customer experience in the Australian Utility sector, creating simple and valuable journeys.
About Us
EnergyAustralia is a highly regarded and progressive energy retailer. We provide smart, innovative energy solutions for over 1.7 million customers. We’re excited about the amazing things energy can do. And we’re determined to drive positive change. Our passion is to empower and energise Australians towards better energy use.
About the role
The Leader of Data & Insights will lead a team and deliver on Digital Services larger strategic initiatives, by leveraging data from the enterprise data warehouse to provide supporting data, analysis and insights to delivery teams and Customer Experience operational departments.
The Leader of Data & Insights leads a team which utilises all reasonable data available (internal and external) to provide deep data driven insights on customer experience and provides recommendations for action. This role will fundamentally lead a group of technical experts that will be charged with the role of finding opportunities reduce customer effort and increase customer experience.
What we’re looking for:
• Proven leadership experience or wanting to step up into a leadership role (support provided) in Telco, Energy or in Information Communications Technology.
• Significant experience in SQL, data visualisations and data models with deep understanding of data warehouses.
• Demonstrated large scale project management experience within a customer service driven organisation with complex matrix style structures
• Understanding of all Occupational Health and Safety standards, policies and requirements.
• High level strategic analysis and conceptualisation skills.
• Demonstrated experience in translating business objectives into relevant business strategies.
• Excellent relationship building skills to support implementation and buy-in of key strategies.
If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the 'Apply" button to submit your application.
For a copy of the job description visit our website at www.energyaustralia.com.au
Any queries not answered in this advertisement please contact [email protected] or (03) 8628 1568.
Application will close Friday 20th July 2018.