Customer Support in VoIP Telecommunications

Summary about this job

Detail information about job Customer Support in VoIP Telecommunications. Terms and conditions vacancy

PLEASE ENSURE YOU INCLUDE ANSWERS TO THE QUESTIONS IN THIS AD IN YOUR COVER LETTER OR YOU WILL NOT BE CONSIDERED FOR THIS POSITION

EdgeTel (www.edgetel.com.au) is a Business VoIP Telecommunications company that offers a personal, friendly and relaxed service to our customers. We are a small business (7 staff in total) and we are looking to increase our size to fit the demands of a larger support and sales team.

The skills you will be using, once fully trained, are:

• Support
  • Helping incoming callers to troubleshoot technical issues they are having with their service
  • Helping customers use our interface to make changes to their phone setup
  • Understanding what the customer needs and suggesting features of our system that they can use to better their experience
  • Providing support and administration via our interface to the system itself
• Sales (for incoming callers who are already interested in the system)
  • Communicating to potential customers in an up-beat and friendly way
  • Understanding the system and its features so that you can tailor your conversation to the customer’s needs and potential interests
  • We do not cold call potential customers, all of your sales calls will be from people calling in to us, asking about our system and service

Additional skills that are not essential, but would be a plus:

• Basic web development skills (HTML/CSS/PHP)
• Basic networking understanding (routers/modems/IP addressing/port forwarding)

Required:

All applicants must have an Australian permanent residency.

Desired:

• Some qualification or work experience in a related area
• Entry level programming knowledge

Wages & Salary:

• Starting wage of $23.52 ($42.8k p.a. FTE) + Super

How to Apply:

In addition to your standard resume, please answer the following in your cover letter. Please also include a photo if possible, so we can remember who is who during a later interview.

Imagine you work in support at a large coffee distributor. You receive an email from a customer, Erica Erikson, that states that she has never had a coffee before and has never seen a cup of coffee be made. However, she has received your ground coffee beans as a gift from a friend and would like to know how to make a cup of coffee. Please write a replying email to Erica instructing her on how she can make a cup of coffee.

If you are short listed:

If you are short listed, we will arrange by email a time for a phone call, during which we’ll ask you about your previous work experience and qualifications, and you can ask some questions.

If you are invited to an interview:

You will need to visit our office in Seaford for the interview. We will give you a walkthrough of the work you’d be doing, and you’ll have an opportunity to ask questions.