Application Support Analyst
Our client, a Global cloud based CRM is currently seeking an Application Analyst to support deployment, configuration & lifecycle of mobile devices
Summary about this job
Help Desk & IT Support
Company: Kelly Services
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2785-3909
Fax: +61-8-9686-9074
E-mail: n\a
Site: n\a
Detail information about job Application Support Analyst. Terms and conditions vacancy
- #1 Company to work for in 2018! FORTUNE BEST
- Be a part of the fastest growing global cloud based CRM company...
- Start ASAP
Our client is looking for a Mobility Operations Specialist to support their team based in Sydney CBD. In this role, you will be part of a team that manages the deployment, configuration and lifecycle of our mobile devices and service. You will also assist IT Asset Management in forecasting demand for series and devices. You will maintain in-depth knowledge of cutting edge mobile technology and services and be the final escalation point for the team and our user base. The ideal candidate will have some experience with mobile devices and their usage in a mid to large size Enterprise.
Responsibilities:
- Provision and configure mobile devices for New Hires and existing users.
- Provision and dispatch devices for internal users that are having hardware issues.
- Responds promptly to escalations for technical support via phone, email and cases.
- Provisioning of devices for new hires and existing employees.
- Manage device inventory inclusive of inventory management, recycling of used devices and disposal preparation.
- Provide training to users on the proper usage and configuration on their mobile devices.
- Work with Helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes.
Troubleshoot mobile devices inclusive of hardware, services and internal applications.
Document case status and provides updates to management and end-users.
Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
Drive project deliverables for the team
Required Skills:
- 1-2 years of related experience
- Excellent verbal and written technical documentation skills
- Strong team player with service-oriented attitude and customer focus
- Strong research and problem solving abilities are required
- Current knowledge of Mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends.
- Must be a go-getter mobile enthusiast who thrives on working in fast-paced environment
- Knowledge in the support and function of iOS and Android devices
- Knowledge in the area of mobile services and optimization of plans
- Knowledge in telephony
Please not this is a 3 months assignment starting ASAP with possibility of extension. If you think this could be your next challenge apply today or alternatively call Alex Sacro on 02 9865 8363 for any enquiries related