End User Support Team Leader
Responsible for managing team of End User Support Specialists and manage overall service to end users across the Engenco Business.
Summary about this job
Help Desk & IT Support
Company: Engenco Limited
Location: Perth
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-4418-5012
Fax: +61-7-6932-5517
E-mail: n\a
Site: n\a
Detail information about job End User Support Team Leader. Terms and conditions vacancy
Our company is an ASX listed Group of diverse industrial businesses built on solid engineering capabilities. Our businesses operate across Australia, Europe and Asia servicing companies in the resources, rail, transport, defence, maritime and power generation industries.
“An excellent opportunity exists for an energetic End User Support Team Leader to join our team on a 12 Month full-time contract position based in Welshpool, Western Australia.”
Responsibilities and Accountabilities:
•Day-to-day management of the End User Support team ensuring support levels are adhered to and that any escalations are managed to full resolution
•Procurement of all End User IT hardware as required and processing delivery of goods to site.
•Contribute to monthly reports by extracting statistics from various systems to provide to Group IT Manager
•Manage the creation of technical documentation and work instructions
•Provide technical and business process support to the End User Team as required
•Recommend and make changes to Support processes and documentation per changes in the business
•When backfill for the End User Support Team is required, handle technical support activities on end user devices, as well as data network and servers where needed
•Assist in setup of new computers and peripherals and test network connections
•Install additional software as required and as per process
•Train end users on usage of computer hardware and software
•Adhere to policies as per corporate manuals and directives
•User account administration – new users, terminations, and change of access requests across multiple platforms including Active Directory, Office 365 and SharePoint
•Support of mobile iOS devices via dedicated management system
Selection Criteria.
Essential:
•Minimum of 2-3 years’ experience in a Service Desk Team Leader role
•Experience managing a support team’s workload and the ability to manage own workload effectively
•Experience managing remote IT team members
•Experience supporting and using Windows 10 and MS Office 2016
•Experience administering Active Directory, Exchange and Office 365
•Experience supporting both local and wide area networks
•Strong background in a customer service environment
•Excellent written and verbal communication skills
•Awareness of safety, environmental and quality issues relating to IT
•Current motor vehicle drivers licence
Desirable:
•Working towards or has an IT qualification
•Exposure or knowledge of ITIL fundamentals
•Experience supporting or using SAP
•Experience supporting or using SharePoint
If you have the above skills and are available immediately please send through your application (resume + cover letter).
The successful candidate will be required to produce a current police check and undertake a Pre- Employment Medical including drug and alcohol screening.
Only shortlisted candidates will be contacted.
Please note this role is only open to Australian residents or those holding a relevant Visa giving rights to live and work in Australia.
No agencies please.