ICT Help Desk Technician
AEM Analyst Job, Parramatta, Government agency, $40 p/h
Summary about this job
Help Desk & IT Support
Company: Hays Information Technology
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-3232-8210
Fax: +61-8-7712-8194
E-mail: n\a
Site: n\a
Detail information about job ICT Help Desk Technician. Terms and conditions vacancy
- Government agency
- Competitive Salary
- Parramatta
AEM Analyst Job, Parramatta, Government agency, $40 p/h
Your new company
A Job is available at a Government Organisation based in Parramatta for a Service Desk Analyst on a 3 month contract with strong possibility of extension. Due to ongoing initiatives the organisation requires a digital content and web-site support officer.
Your new role
Your Job as a Service Desk Analyst will be to provide support for web sites across this NSW Government agency, Reviewing, managing and prioritising incoming support tickets and calls and maintaining service levels whilst troubleshooting and amending these issues. As well as:
- Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity due to Web sites
- Clearly and accurately document activities and client experience/context within the enterprise ticketing system
- Use knowledge of digital functions to contribute to the smooth running’s of each site.
What you'll need to succeed
As well as a minimum of 3 years working of CMS experience preferably AEM and Squiz matrix you will also be required to possess the following:
- Excellent verbal communication skills in providing instructions, advising and consulting.
- Proficiency in documenting technical investigation and outcomes accurately and concisely
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines
- Demonstrated ability to deal with issues arising when supporting web-sites
What you'll get in return
This is a Government Job offering a 3 month contract with an immediate start in a great working environment as well as competitive remuneration package in a busy government agency.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.