IT Service Desk Analyst

Summary about this job

Detail information about job IT Service Desk Analyst. Terms and conditions vacancy

Landis+Gyr is the industry leader in the energy management business and the largest global player in electricity metering. We are seeking an experienced IT Service Desk Analyst who will be responsible for providing level 1 and 2 IT support to internal staff at all levels of the organisation, across 7 sites in Australia, New Zealand, Singapore and Hong Kong.

What we are looking for

We are looking for someone who is a highly skilled (Level 1/2) Service Desk Analyst with 3+ years experience working within a service delivery team. 

You will require certification of ITIL and technical expertise of Microsoft operating systems and applications, PC and server level (Windows 7 and 10, Windows 2008/R2 & 2012 server and Active Directory administration).

As an experienced Service Desk Analyst you will require good documentation skills and exceptional customer service and time management skills.

What you will be responsible for

• Providing IT support on hardware, software, telephony, infrastructure and networking issues against agreed SLAs
• Responsible for building new hardware and troubleshooting issues with existing hardware
• Diagnosing and troubleshooting level 1/2 network issues, and perform regular preventative maintenance
• Assessing, implementing and managing desktop security, ensure potential risks are identified and eliminated 

What’s on offer

• Opportunity to work with great people in an inclusive environment
• Learning and development opportunities
• Chance to grow your skills and make a true impact on the organisation

If you are interested in applying for this role and believe you are suitably qualified, please submit your covering letter and resume. 

Landis+Gyr is an Equal Opportunity Employer and is committed to ensuring, so far as reasonably practicable, a safe and healthy working environment.