Level 1 IT Support Analyst
IT Service Desk Analyst, Large Construction Company, Permanent Role, CBD Location, $60,000 - $70,000
Summary about this job
Help Desk & IT Support
Company: Hays Information Technology
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8600-4938
Fax: +61-3-6655-2118
E-mail: n\a
Site: n\a
Detail information about job Level 1 IT Support Analyst . Terms and conditions vacancy
- Large Construction Firm
- CBD Location - Head Office
- Permanent Role
IT Service Desk Analyst, Large Construction Company, Permanent Role, CBD Location, $60,000 - $70,000
Your new company
This company is a large Australian construction firm who are extremely modern and innovative with their approach to business. They are currently seeking an outgoing customer focused IT Level 1 Service Desk Analyst to provide face to face technical support to the members of the organisation and be based at their head office in Sydney CBD.
Your new role
This role requires floor walking support, which will be a lot of face to face Desktop Support in a Windows based environment, as well as cover from time to time on their own version of the Genius bar for laptops and other peripheral devices. The role will expose you to a variety of technologies, both hardware and software, and will require a strong understanding of IT fundamentals to help diagnose and resolve, or escalate the issue to the right team.
What you'll need to succeed
You will have 2+ years’ experience in a user facing Desktop Support role. You will be a fun and energetic character who can build fantastic relationships with the staff in your department. You will be an excellent communicator who actively seeks work and can deliver what is promised. There will also be remote support to those users who decide to work from home at parts of the day. You will attend regular Connect team meetings to provide feedback to the customer service and improvement manager on reoccurring issues, service improvements and any other matters arising.
You will have experience with:
- Microsoft Exchange
- SharePoint
- Active Directory
- SQL
- Windows 7 & 10, Windows Server
- Skype for business
- VPN access
- WiFi setup
- Ipad & Laptop knowledge
- Knowledge of printers/AV equipment.
What you'll get in return
You will be joining a hugely successful Australia corporate and be based in their state of the art head office in Sydney CBD. You will be offered a competitive salary with the additional benefits.
Candidates that are able to demonstrate high levels of customer service and can highlight their success while supporting a dynamic user base would see their application fast tracked. The role will suit a confident, well presented and highly enthusiastic IT Support professional who is seeking the next step in their career.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.