Systems Engineer

Summary about this job

Detail information about job Systems Engineer. Terms and conditions vacancy

• Broad Technical Exposure including Project Work
• Parramatta Location
• Certifications Provided 

A growing and reputable IT Solutions Provider is looking for an experienced Systems Engineer to provide Level 3 BAU support and work on a large portfolio of project work. 

Description

• Ensure that requests for services are actioned and resolved within SLA limits
• Take ownership of escalated tickets and action until resolved.
• Provide Root Cause Analysis to customers.
• Identify Problem issues and provide recommendations and/or solutions.
• Be the subject matter experts in nominated fields.
• Be able to design and implement solutions from conception to deployment to sign-off.
• Follow processes and guidelines to achieve the best outcome.
• Provide customers with regular updates.
• Ensure that industry best practices and benchmarks are applied whenever possible.
• Provide technical leadership and feedback to Level 1 and Level 2 SDE’s

Experience

• Minimum of 5 years’ experience working in level 2/3 support in an MSP environment.
• Certifications such as ITIL. MCSA, MCSE or MCITP, VMware VCP, CCNA or Sophos.
• Experience across HyperV, Microsoft (AD, Exchange, SQL), Network (WAN/LAN/Routers/Switches/Firewalls), Cloud Solutions and Storage technologies
• MS Windows Servers, Cloud Migration experience including Office365 are essential
• Ability to work unsupervised, to a very high standard and have excellent problem-solving skills
• Have excellent communication skills and a strong customer service focus!
• Be able to work flexible hours
• You own a valid drivers license and have your own vehicle