Technical IT Support Engineer Level 2

Summary about this job

Detail information about job Technical IT Support Engineer Level 2. Terms and conditions vacancy

PRO IT is an IT Services Provider supporting Enterprise & SME's across Australia, NZ and Asia. We have branches in Sydney, Melbourne and overseas in Malaysia.

We are looking for an experienced, dynamically driven and proactive IT Support Engineer who can provide level 2 phone, email, remote and on-site support to our clients to work in our Sydney head office.

You must be capable of multi-tasking and working across a number of technologies and service offerings with knowledge in Data Centre systems, Telephony and Network Technologies

PRO IT are an equal opportunities employer and invite all applicants who believe they are qualified for this role to apply. The role is dynamic and comes with an attractive salary and allowances for the right person.

Only applicants with permanent residency in Australia are eligible to apply.

Short-listed candidates will be contacted regarding this position commencing August 1, 2018

Duties Include but are not limited to:

• Supporting and ticketing work with our 365/24/7 GNOC
• Provide on-site, phone, email and remote support to existing clients.
• Support, Migrate, Maintain Server environments.
• Server and Desktop installations / Migrations.
• Research, Test and Implement IT solutions.
• Assist other Tech engineers and work in a team.
• Assist / Project Manage migrations (this includes after hours / weekend work)
• Participate in after hours On Call rotation with 4-hour onsite response

Skills and Experience Required:

• Articulate and possessing excellent written and oral communication skills in English
• Must have experience working in a Managed Service environment
• Demonstrated experience in IT Networks and Data Centres
• Understanding of systems and architectures
• Demonstrated experience in Help Desk including break / fix
• Effective and timely documentation skills
• Effective Task and Time Management Skills
• Be solution and outcome focused and willing to learn new technologies
• Excellent communication skills with staff, clients and partners
• Experience with SolarWinds N-able and N-central (MSP) highly
• Experience with 3CX and Telephony highly desired

Required Technologies Experience

Minimum 2 to 4 years. Tertiary certification required, proven knowledge of the following

• WS Operating system: Windows 7, 8, 10, Mac OSX.
• Server OS: Windows Server 2008, 2008R2, 2012, 2012R2, Windows Small Business Server (SBS) 2008, 2011,
• Virtualization technologies: VmWare and Microsoft Hyper-V
• Mobile Devices:  iPhone, Android mobile devices
• Mail Systems: ExchangeServer,2007,2010, 2013, SmarterMail; Office 365
• Database Systems: SQL Server 2005/2008, My SQL
• Thin Computing: Terminal Services & Remote Desktop Services
• Web Servers: IIS 6/7, Linux Based Web Servers
• Antivirus: Symantec, Trend Micro, AVG, Kaspersky
• Backup: Symantec BackupExec, VEEAM,
• Email backup and SPAM protection: Barracuda Networks
• IP Telephony: 3CX, Patton, POE Switching, Cisco, Linksys and Yealink and Telephony Products
• Network: Cisco Routers, Switches, VLANs
• Security: Juniper and Cyberoam Firewalls, IDS/IPS, Content Filtering, Network Access Control.
• Network monitoring: PRTG, MSP, Observium
• Monitoring & Reporting: Report on network and infrastructure performance and write written reports for management. Competent in quality IT infrastructure documentation, environment, network diagrams, installation/configuration documents and release notes.
• Supporting Line of Business Applications: Troubleshooting with hardware and software vendors.
• System Management: Group Policies, Scripting, NTFS, WSUS, WDS, security permissions and access rights.
• SOE: Desktop / Laptop Builds & Deployment.

The successful applicant will be confident in all areas above and meet all criteria in order to apply for this position. This is a demanding and rewarding role. You must be able to demonstrate a good sense of work ethic, commitment to learning, a proactive attitude to tasks and also use your own initiative and be a team player.