Service Desk Analyst
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Opportunity to join this fun and dynamic IT Service Desk based in the Eastern suburbs. Long term contract opportunity with view to permanency
Summary about this job
Help Desk & IT Support
Company: Talent – Winner ‘Seek Large Recruitment Agency of the Year’ 3 consecutive years!
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5907-5616
Fax: +61-8-6648-9717
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst . Terms and conditions vacancy
- Well known, large Australian retail brands
- Must have exceptional customer service skills and experience
- Close to transport, attractive rates, initial 6 month contract
Your brand new role will see you manage and resolve service incidents and requests reported staff. You will also be expected to investigate and resolve 1st level incidents over the phone, via remote control or email or escalate to 2nd and 3rd level support teams to ensure the client needs are met.
Skills and experience
- Demonstrated ability to deliver high customer service, prompt and timely execution of tasks, and experience managing client expectations
- Ability to define processes and procedures
- In-depth knowledge of a range of Operating Systems and desktop products including installation, configuration and proven technical diagnosis and problem resolution skills (hardware, software, and peripherals)
- Good problem-solving skills and ability to prioristise workload to meet SLA's
- ITIL certified, Service Now, retail POS highly regarded
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