Solution Architect - CMS

Summary about this job

Detail information about job Solution Architect - CMS. Terms and conditions vacancy

The Current Opportunity

Solution Architects - Cloud & Managed Services are trusted advisors who work closely with the National Corporate Sales Team, they collaborate with clients to understand business requirements, design architectures and deliver professional proposals.

The Solutions Architect will also have responsibility for solution design and in conjunction with the direct sales team will drive new business and cultivate relationships with clients and key decision makers to create new sales opportunities in Cloud & Managed Services.

What we can give you

Work here for the same reasons our leaders work here; it's not just a job for us:

• Work with and learn from some of the industry's legends
• We're here to buck the status quo
• Be part of our ongoing success story as our growth only begins to take-off
• We know when to work-hard but we really know how to play-hard
• Casual and relaxed environment - ditch the corporate attire
• Don't get bogged down with our "Get it done" approach
• We're a progressive technology company - flexible working arrangements are assumed
• Career progression, personal and professional development opportunities as we grow and evolve
• Opportunity to be part of the innovation and continual improvement of our processes and systems

High Performing Traits

• Resourceful and self-motivated with a proactive approach to problem solving and process improvement
• Desire to learn and continue to develop your technical and customer service skills
• Strong focus on detail and quality

As a Solution Architect - CMS, you will

• Work with the sales team to define solutions to customer opportunities, including participating or leading scope of work determination;
• Proactively build relationships with clients to be become a trusted advisor;
• Present ideas in a language to suit the target audience
• Qualify requests from sales to certify solution proposals are in line with existing product and service offerings;
• Attend requirements gathering meetings with the customer and the sales representative;
• Develop, design, document and deliver scope of works, hour/cost estimates, professional proposals that meets the customer's requirements;
• Provide assistance on BigAir network solutions, product plans and roadmaps;
• Work with the sales representative to finalise and present sales proposals;
• Manage the pre-sales cases assigned to you in the queue and update as appropriate;
• Build and maintain a thorough and up-to-date understanding of the BigAir / Superloop range of product offerings including their functions and applicability;
• Understand our clients’ environments, business needs and provide expertise and consulting on the relevant solutions;
• Coordinate hardware and software bills of material with account teams;
• Ensure the the design is properly handed over to the provisioning team at the point of sale;
• Conduct research into emerging technologies and trends, standards, and products;
• Complete any other duties as directed

About you

The successful applicant will possess

• An undergraduate degree in Computer Science, Telecommunication and/or related field/s.
• ICT business sales background, with proven experience in IT infrastructure planning and development.
• Strong experience with gathering client requirements and analysis.
• Strong knowledge of systems design principles, requirements specifications, standards development and practices.
• An ability to understand customer problems and apply logic to define potential outcomes.
• Strong technical knowledge of VMWare and Microsoft environments.
• Solid knowledge of our major key vendor solutions (Microsoft, VMWare, Citrix, Zirto and HP).
• An excellent understanding of current and emerging cloud technologies.
• Good knowledge of security concepts and implementation of risk mitigation methods.
• The highest level of professionalism, customer service and relationship building skills when interacting with clients, vendors and internal staff.
• Motivation and capability to mentor other team members, particularly at a technical level.
• An understanding of the ITIL framework including Incident, Problem and Change management.
• Excellent written and oral communication skills, with the ability to empathise and tailor language to the audience.
• Exceptional analytical, conceptual, and problem-solving abilities.
• An ability to prioritise and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

About Superloop

Founded by Bevan Slattery in 2014 and listing on the ASX in 2015, Superloop started out as an infrastructure company designing, constructing and operating carrier-grade dark fibre networks throughout Australia, Singapore and Hong Kong. Superloop has since made a number of strategic acquisitions, including Cinenet, ApexNetworks, BigAir Group, SubPartners, GX2 and NuSkope which expands our competitive capabilities into international submarine connectivity, fixed-wireless, cloud & managed services and cybersecurity.

At Superloop the customer is at the centre of everything we do. We strive to always provide an exceptional customer experience from first contact all the way through to contract renewal. We do this through delivering future-focused products, fully supported by our capable and driven teams.

We're a fast-paced and growing company with a start-up feel. We're led and mentored by industry veterans who love technology and pushing its capabilities to the limits.  Each and every one of our valuable team members are dedicated to being at the top of their game and hungry for success. Being part of a team like ours gives you the fantastic opportunity to take ownership of your work and to be truly innovative; in fact, we encourage it!

So, what now?

If this sounds like a role you'd be perfect for and a team you want to be a part of, apply now!

Only shortlisted applicants will be contacted.  While we do enjoy working with recruitment agencies, we ask that you do not contact us about this vacancy.