IT Support Technician
In this role, you will be helping people, mostly business users, to solve problems and get the most out of their Mac computer systems.
Summary about this job
Help Desk & IT Support
Company: Mac Aid P/L
Location: Melbourne
Work type: Full Time
Salary: $40K-$55K + Super, iPhone, Car allow, bonus
Phone: +61-8-9784-6683
Fax: +61-2-3558-1699
E-mail: n\a
Site: n\a
Detail information about job IT Support Technician. Terms and conditions vacancy
- Do you want to build a career in IT Support?
- Are you the go-to person for your friends, family or co-workers for IT support?
- Do you understand the importance of delivering superior customer service?
Mac Aid is an Apple Mac tech support company and IT reseller established in 2004. We are a member of the Apple Consultants Network, and Microsoft, Cisco and Adobe partners.
Based in Richmond, Mac Aid’s small and dynamic team prides itself on its ability to help Apple users get the most out of their systems, ultimately using their Apple and other technology to improve their life.
You will be assisting our clients to use IT to run their business more efficiently and to be more profitable. Identifying client needs and working with them to find better, more efficient ways to operate through IT is the business’s underlying philosophy.
Mac Aid fosters a culture of professional development, sharing and win-win amongst our staff, and provides exceptional value to our clients.
We help them find solutions to their problems they may not have even considered, and aim to leave our clients feeling richer than when we met them.
Position Description:
In this role, you will be helping people, mostly business users, to solve problems and get the most out of their Mac computer systems.
You will be the front line of our company to the clients you see,
and therefore will need to be professional and have exceptional people skills.
Benefits;
- Company iPhone
- Company eTag
- Car allowance
- Performance incentives
- Scheduled professional development time
Your duties will include;
- In-house hardware & software support
- Remote & phone technical support
- Onsite maintenance, technical support & installation
- Upgrades, software and equipment sales
This is a full time position.
To qualify for this position, you must;
- Be presentable and have great communication skills both verbal and written, and be able to relate to people on all levels.
- Work well under pressure
- Multi-task effectively
- Work with minimal direction
- Have good problem solving skills
- Apply attention to detail
- Have your own reliable car
- Be comfortable visiting people in their place of business or at home.
Previous customer service experience is essential.
Technical knowledge will be an advantage; however, we will train the right person.
To apply please email [email protected]