IT Manager
Reporting to the COO this role manages 3 IT Support Specialists responsible for the delivery of many transnational projects.
Summary about this job
Programme & Project Management
Company: Make It Cheaper
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4623-5690
Fax: +61-7-7055-2958
E-mail: n\a
Site: n\a
Detail information about job IT Manager. Terms and conditions vacancy
- Opportunity to influence and implement processes in entrepreneurial business
- Great career prospects and Progression Opportunities
About the Opportunity:
A not to be missed opportunity to join Australia’s number one SME focused energy price comparison and switching service at an incredibly exciting stage of our journey, preparing for significant scale-up and digitisation.
MiC is a fast growing entrepreneurial business with ambitious diversification plans. This is an exciting opportunity for an aspiring IT Manager who has solid understanding of call centre operations combined with Project Manager experience.
Reporting to the COO this pivotal role will see you manage 3 IT Support Specialists and as a team you will be responsible for the delivery of many transformational projects.
Responsibilities:
- Manage 24/7 operational uptime, prioritising zero downtime in core business hours
- Managing all technology partners to deliver within budgeted time and cost – managing multiple IT projects simultaneously
- Provide technical leadership, proactively providing input into the development of best-practice policies, procedures, standards and strategies
- Create a vision and plan to significantly improve the underlying processes in support of the business
- Work diligently to refine and enhance service delivery and work closely with internal teams and technology partners to support the highest levels of quality in systems delivery and operationalization of the business.
- Develop and drive stringent KPI’s/SLA’s with all technology business partners
- Management of IT Support/Systems Administrator
Experience Required:
- Experience leading a team
- Working in a small-medium business and/or innovative environment
- A very hands on approach with the ability to wear many hats
- Across a wide range of projects including CRM, API, digital transformations customer experience and product development
- Implementing programs within a sales and customer focused environment
- Drive, customer centric approach, strong commercial thinking and stakeholder engagement skills
- Candidates with a deep understanding of call centre operations combined with digital customer experience would be highly regarded
Dimensions:
- Reports to COO
- Managing 3 direct reports
- Managing Vendor relationships e.g. Developers
- Key Stakeholders: COO, CCO, Call Centre Operations Manager