Service Desk Analyst
An exciting opportunity is available for a highly motivated and customer focused individual with service desk experience in an enterprise environment
Summary about this job
Help Desk & IT Support
Company: The University of Adelaide
Location: Adelaide
Work type: Full Time
Salary: (HE04) $61,735 - $67,704 pa (plus 9.5% super)
Phone: +61-8-1872-7333
Fax: +61-8-1246-4214
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
- Work as part of a team
- Interact with a diverse customer base
- Wide range of employee benefits
- Work as part of a team
- Interact with a diverse customer base
- Wide range of employee benefits
The University of Adelaide is one of Australia's leading research-intensive universities and is consistently ranked among the top 1% of universities in the world. Established in 1874, it is Australia's third oldest university with a strong reputation for preparing educated leaders and delivering research outcomes that contribute to local, national and global wellbeing.
University of Adelaide employees enjoy a range of benefits and favourable work conditions that include opportunities for career development and advancement.
The Information Technology and Digital Services branch is part of the Division of University Operations, which provides technology capabilities to support the University's teaching and research objectives and business activities. The branch services the vast University community through four core services: IT Business Engagement, IT Programs and Digital Solutions Delivery, IT Operations and Digital Services, and IT Strategy Planning and Governance.
This role offers an outstanding opportunity to hit the ground running in a customer focused team. Service Desk Analysts provide Service Desk support to the staff and students of the University in the use of technology at various campuses and medical facilities. This position requires customer service skills and the ability to communicate technical issues to all levels of understanding. Ability to work with and an understanding of a broad range of technology is required.
Salary: (HE04) $61,735 - $67,704 per annum.
Superannuation: A minimum employer contribution of 9.5% applies.
Term of position: This fixed-term contract is available immediately until 31/12/18.
Position requirements:
To be successful you should have:
- Demonstrated experience in a service desk or similar support role
- Demonstrated experience supporting users in an enterprise environment
- Experience working effectively in a team environment
Qualification:
IT related qualification and/or equivalent relevant experience.
To obtain a copy of the Position Description, please visit the University of Adelaide Job opportunities page via this link: http://careers.adelaide.edu.au/cw/en/job/498904/service-desk-analyst
Please address and upload your responses to the Knowledge and Experience section of the position description within the online application. If you have any queries regarding this position, please contact: [email protected]
Please note if the position description/selection criteria link is not appearing, you will need to view on another device.
Closing date: 9am, 23 July 2018
The University of Adelaide is an Equal Employment Opportunity employer. Women, Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.