Technical Support Specialist
Great customer focused team; opportunity to develop further skills; no shift work; training provided.
Summary about this job
Help Desk & IT Support
Company: EBSCO Australia
Location: Melbourne
Work type: Full Time
Salary: $60,000 - $64,999
Phone: +61-7-4998-7269
Fax: +61-3-7475-4827
E-mail: n\a
Site: n\a
Detail information about job Technical Support Specialist. Terms and conditions vacancy
- Great office and location 5 mins from East Richmond station
- Provide outstanding customer service
- Use your technical skills in HTML, JavaScript & XML
We are seeking applications from experienced individuals for the above role.
The role
The Technical Support Specialist provides support to EBSCO customers for software and technical solutions by
- Providing technical support assistance to internal and external clients.
- Using various problem identification skills, to diagnose problems, identify solutions, and drive issues to resolution.
- Working with other internal organizations to communicate, prioritize, and advocate on behalf of the customer.
- Communicating action plans to both client(s) and internal customers as appropriate.
- Conducting independent research in order to find technical solutions to customer problems
- Contributing to department attainment of organizational objectives and high client satisfaction.
- Effectively utilising customer support skills to maintain a positive working relationship between sales, its customers and partners.
- Demonstrating positive customer support skills validated by maintaining a high level of customer satisfaction.
- Providing training to peers.
The experience required
- Basic understanding of HTML, JavaScript, XML, and networking.
- Strong working knowledge of MS Office Suite.
- Strong organization skills are essential.
- Experience in a customer support team assisting with technical enquiries and solutions.
- Excellent command of English being able to read, write and speak effectively at all levels.
- 1 Year of experience in web technology and software applications.
- Being a graduate of Library or Computer Science will be beneficial.
Personal qualities
- A team oriented person who wishes to work in a dynamic customer support team providing outstanding technical support.
- You will be accountable and take pride in your work.
- Have a warm personality and excellent customer service skills and experience.
The company
EBSCO Information Services is an established company of more than 70 years in the global information industry. EBSCO's customer base in Oceania continues to grow, and we are seeking to appoint a full time Technical Support Specialist.
This role is based in Richmond in Melbourne and our office is located a 5-minute walk from East Richmond station and trams also service the area.
If this sounds like the role you are seeking a confidential inquiry can be made with Pat Gibbons, Human Resources Manager on (02) 8908 2307 or please forward your cover letter and resume by clicking below.
Readvertised position.
We will contact shortlisted candidates.