Level 2 Service Desk Analyst

Summary about this job

Detail information about job Level 2 Service Desk Analyst. Terms and conditions vacancy

• Duration: 6 weeks
• Mid August start
• Sydney CBD

Vivid’s client are looking for a customer focused IT Service Desk Analyst to fill a period of leave. The contract length allows for handover periods to ensure a supported environment, both at the beginning and end of contract.
 
Company
The company is one of Australia’s leaders in its sector and is part of a multinational entity that is looking to bring leading edge technology into its operations.
 
The role:
The opportunity will suit somebody with solid experience in the Support space, as well as somebody who understands the need (and adherence to) protocols for Incident Reporting and escalation at all times.
 
As well, somebody who easily seeks the wider support of the team in a collaborative way if they need assistance.
 
The role:

• Service Desk assistance and remote management – both high and low volume tickets
• ADFS support and maintenance
• Routine checks (Solarwinds, O365 portals)
• Maintenance, installation, configuration of computer and telecommunication systems
• Diagnosis of hardware/software faults and solve technical problems, both by phone and face-to-face.
• Provide support, including procedural and documentation –& for new applications
• Prioritise and manage multiple open cases
• Run network applications and batches to support systems and users.
• Establishing and maintaining a professional working relationship with colleagues, vendors and suppliers to assist in operational issues.

Skills and Experience

• Experience with Microsoft Windows, Microsoft Office (+365) and TCP/IP Networking
• Client facing experience highly regarded
• Remote desktop services
• Basic Server work – patching etc.
• Simple change management
• Incident management / escalation,
• Experience with Server/Networking Hardware and software
• Good communication skills

We actively encourage and welcome applications from all diverse backgrounds and minority groups – including those recently arrived to Australia. Please note that only applicants based in and with unlimited rights to work in Australia can be considered for this particular position – there is no sponsorship option.